Senior Experience & Innovation Strategist

As part of the Cabin Crew, you will play a pivotal role in guiding our clients through their digital journey. You will collaborate closely with clients to understand their business objectives, assess their current digital capabilities, and formulate strategies to achieve their goals. Your expertise will be instrumental in identifying opportunities for improvement, implementing innovative solutions, and optimizing digital processes

We're seeking a Strategist who embodies our passion for creating exceptional user experiences through innovation. This role is crucial for spearheading product development efforts that are informed by deep user research -- embodying human-centered design, and culminating in the launch of successful, market-leading products. The ideal candidate is a thinker and a doer with a robust understanding of how strategy, design, and technology intersect to solve real-world problems.

Responsibilities:

• Lead and execute project initiatives from conception to launch, employing a human-centered design framework to ensure that all product strategies and developments are deeply rooted in understanding and solving real user needs.
• Develop and execute product strategies, ensuring they align with user needs and business goals through a human-centered design approach.
• Oversee and integrate user research processes, including user interviews, usability testing, and market analysis, to inform product design and strategy.
• Champion the UX design process, guiding multidisciplinary teams in creating user-centric designs and prototypes that adhere to best practices in usability and accessibility.
• Advocate for a culture of innovation, encouraging creative problem-solving and the exploration of new ideas and technologies to enhance user experience.
• Collaborate with stakeholders, including product managers, visual designers, developers, and clients, to ensure strategic alignment and successful product development outcomes.
• Drive continuous improvement of product design and strategy methodologies, incorporating feedback and learnings to enhance future projects.
• Articulate and present strategic visions, design concepts, and product roadmaps to diverse audiences, including executive teams and clients.
• Teach and coach client partners while delivering high quality artifacts and leading teams to achieve project outcomes.
• Assist business development efforts in analyzing and articulating client needs during the proposal process. Act as a subject matter expert on select industries and the Cabin strategic framework.

Requirements:

Proven track record in leading product strategy and UX design initiatives, with a strong portfolio showcasing successful digital product or innovation efforts.

Deep understanding of human-centered design principles and a user-first approach to product development.

Expertise in conducting comprehensive user research and translating insights into actionable product strategies and design decisions.

Exceptional leadership and collaboration skills, with the ability to inspire and motivate cross-functional teams.

Strong communication and presentation skills, capable of conveying complex concepts clearly and persuasively across different audiences.

Uncommon ability to facilitate workshops and lead problem-solving sessions.

Familiarity with design and prototyping tools (e.g. Figma) and understanding of the latest trends in technology and design.