Back to jobs
New

Sustaining Software Engineering Manager

Kennewick, WA

Position Summary:

Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.

Job Duties And Responsibilities:

  • Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.

  • Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.

  • Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.

  • Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.

  • Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).

  • Regulatory Compliance: Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes.

  • Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

Qualifications: Knowledge, Skills, and Abilities:

  • Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
  • Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
  • Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
  • Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
  • Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development

Education and Experience:

  • Required: Bachelor’s degree in Computer Science or related field.

  • Required: 3+ years of experience in software engineering management or a high-level technical leadership role.

  • Required: Strong background in troubleshooting complex, multi-component software systems.

  • Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.

Physical Requirements And Working Conditions:

  • Positions working with Cadwell equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested.

  • Use of computer

  • Occasional travel required (approximately 5-10%); must be able to obtain necessary travel documents, and possess a valid driver’s license and active vehicle insurance. Travel may include visits to company headquarters or customer sites, typically no more than once per quarter.

  • May be required to register with a vendor credentialing service.  As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site.  May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks; terms of federal contracts may require US citizenship only.

  • Work hours outside normal business hours may be required to meet business needs. This includes an on-call schedule with respect to support escalation to engineering.

  • Cadwell Industries, Inc. is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department at careers@cadwell.com

 

Salary Range:

$110,000-145,000 USD

Create a Job Alert

Interested in building your career at Cadwell? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Cadwell’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.