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Director of Engagement

Hybrid | Chicago, IL

What We Do  

  • At C.A. Fortune, we aspire to maintain our position as the nation’s leading consumer brands agency. We realize how fortunate we are (pun intended) to offer comprehensive solutions to our clients. From sales management to marketing, all the way down to insights and e-commerce, our boutique service model offers a breadth of services to our clients.   

Who We Are 

  • People. Passion. Purpose. Our people are the core of our business. Our unique boutique service model allows our people to follow their passions with a purpose, all while delivering excellent services to our clients. At C.A., we live and breathe our values. We are fearless and curious innovators who lead with solutions, empower others, and do the right thing, always. We are a family-first organization and recognize the importance of a healthy and flexible work-life balance, a positive support system, and the power of diversity and inclusion.    

Overview of the Role  

  • We are looking for a Director of Engagement will manage our national top client partnerships, with a focus on strategic initiatives. This role will lead strategy sessions, business reviews, develop and track KPI’s, and provide recommendations. This is a highly visible role in the organization and will work cross-functionally with our internal teams and executive leaders.   
  • Hybrid; in office 2-3 days a week, must be local to Chicago, IL
  • Travel requirement: 15-20% - i.e. industry trade shows, client national sales meetings, and /or any other events  
  • At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!    

What You’ll do at C.A. Fortune  

  • Client relationship management nationally for select C.A. Fortune client partnerships, overseeing partnerships across every pillar within C.A. Fortune 
  • Strategic leadership - analyze and track macro level Key Performance Indicators (KPIs) for client’s book of business & provide recommendations, action items and consultative advice as a CPG expert 
  • Partner with Sales Development team on client’s selling priorities – give guidance to strategic approach 
  • Lead 1-2 annual executive, top-to-top meetings and/or business reviews between C.A. Fortune executives and client’s executives for each client 
  • Identify and build leads for existing client partnership expansion opportunities  
  • Advise clients on channel goals, marketing strategy and retail execution  
  • Key point of contact for internal relationships with account personnel including executives, retail, accounting, branding, ecommerce, sales and finance 
  • Revenue forecast management – develop annual budget rooted in analytics in partnership with Sales Development team 
  • Develop and track KPI’s to ensure mutual partnership success - This includes but not exclusive to goals related to sales, distribution, pricing, shelving placement, promotional volume and promotional spend management 
  • Establish regular communication with clients and internal stakeholders that lead to strong working relationships  
  • Lead onboarding for new clients assigned to desk 
  • Able to lead cross-functional teams towards common goals 
  • Develop annual corporate bonuses rooted KPIs that benefit both the client and C.A. Fortune 
  • Provide clients relevant information for their brand/categories on a regular basis 
  • Ability to oversee initiatives and motivate others to execute without being involved in the day-to-day 

What You Should Bring to the Table  

  • Bachelor’s Degree 
  • 7-10+ years CPG industry sales and category management experience  
  • Strong presentation, communication and leadership skills 
  • Must demonstrate sales planning, forecasting and sales execution experience 
  • Aptitude to effectively interpret and use multiple information sources to develop strategic plans  
  • Proven ability to build and maintain strong, effective relationships with clients and cross-functional groups 
  • Proficient in spreadsheet and presentation software; problem solver; well-developed organizational, communication and time management skills 
  • Confident in change management  
  • Ability to read, interpret, present data – SPINS, Nielsen, IRI 

You Will Stand Out if You Have  

  • Client Management and/or Agency Experience strongly preferred  
  • Prior experience with SPINS, Nielsen, and IRI  

Perks  

  • 16 days of PTO 
  • 11 paid company holidays per year  
  • 2 paid volunteer days per year  
  • 3 months fully paid parental leave (regardless of gender)  
  • Medical, dental, and vision  
  • Paid company life insurance  
  • 401k with company match  
  • Summer hours (half day Fridays from Memorial Day thru Labor Day)  

Come As You Are  

C.A. Fortune is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.

 

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