Platform Solutions and Operations SVP

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 50,000 advisors who oversee more than $6 trillion in network assets.  

We are seeking a highly driven, organized, and inquisitive team member to join our growing Platform Solutions & Operations team as a Platform Solutions SVP to lead Alternative Investment Platform Operations delivery efforts. This role will work cross-functionally with Partners, Clients, and leaders spanning all CAIS departments. The Platform Operations SVP is highly detail oriented and ensures CAIS provides high-quality support and services for our clients. 

Qualified applicants have a proven track record for leading complex projects within the financial services industry. They thrive in fast paced environments, have high attention to detail and firm grasp on the big picture, and can juggle competing priorities without letting anything slip through the cracks. They are creative, entrepreneurial problem solvers, and are pro-active, service-oriented collaborators. The Platform Operations SVP is perpetually curious, an avid learner, and always willing to mentor others as well. 

Responsibilities 

• Lead CAIS Platform Operations activities across the Pre-Trade, Trade, and Post-Trade phases of investment
  • Manage delegation and prioritization of daily BAU
  • Ensure SLAs are met, and team is staffed sufficiently
  • Provide timely, professional, and accurate support to clients and partners
  • Perform business and data analysis to troubleshoot problems, support data driving decisions, and develop reports and dashboards
  • Implement solutions to optimize Platform Operations
• Serve as an escalation point for your line of business
  • Know what other clients are asking for and help them to determine priorities and what to consult them away from.
  • Consult with clients in the moment, provide recommendations for scope/solutions.
• Drive planning, monitoring and management of high-impact projects from initiation to completion. Accountable, through team execution, for delivery of tactical business targets.
• Provide strategic oversight for projects
  • Drive project scoping including development of business requirements and translation to technical, process, and people needs
  • Leverage deep industry knowledge for client/partner consulting and to identify best possible “solutions”
  • Lead strategic discovery for large initiatives; balance client needs with company strategy
• Predict and manage resources needed to meet business requirements, achieve stakeholder objectives and ensure satisfaction without oversight from manager or project sponsor.  
  • When necessary, build business cases for capacity needs and escalate with management.
  • Anticipate and address trends; position resources for future needs
• Maintain project tracking tools and other internal and external resources, including Confluence, SharePoint, and Airtable, to ensure deadlines are met  
• Identify risks to project deliverables and partner with management and key stakeholders to plan mitigation efforts. Identify mitigation strategies, coordinating stakeholders, and managing execution.
• Effectively and proactively communicate project status to stakeholders and manage expectations with executive level management.
• Articulate long-term vision; manage strategic communications proactively; develop strategic direction for high-level delivery and operations
• Identify opportunities to automate, streamline, or enhance existing processes. Submit and oversee resolution of technology and operations requests including configuration, enhancements, and break-fix issues according to client specifications during the testing process and immediately following launch, with minimal supervision
• Build high-impact relationships within firm and client base; maintain strong external networks. Adapts style and uses persuasion in delivering messages that relate to the wider firm business. 
• Work alongside Platform Product Management, Marketing and/or Strategy to create client and partner facing collateral on new solutions.  Collect and define content to be included in training and self-service materials (integration / user guides), detailed platform experience for similar clients as well as broader wins / lessons learned to be used in future sales discussions.  
• Engage with clients and/or partners collaborating cross-functionally to propose and secure new strategic business opportunities and solutions
  • Act as strategic advisor in client/partner engagements; shape and lead solution proposals for significant accounts/partners
  • Support business development calls and draft sales-oriented presentations geared toward specific client needs based on your domain of expertise
  • Engage in pre-sales sales support activity (art of possible, how platform works, define best solution) based on priorities and as assigned via direction from leadership 

Qualifications 

• Must have exceptional critical thinking and team-based problem-solving skills.
• Self-starter who takes initiative, learns quickly in a fast-paced environment and will implement new methods to improve ways of working.
• 8+ years of experience in solutions / operations within financial services
• Bachelor’s degree in business, economics, finance, or a related discipline required
• Alternative Fund Knowledge/Experience is a required
• Experience with data analysis applications such as excel, SQL, and Tableau
• Experience learning and applying new applications to build solutions, especially with GenAI
• Exceptional organizational and interpersonal skills
• Impeccable written and verbal communication skills
• Strong commitment to continuous professional development and improvement of the team
• Excellent relationship management aptitude and attitude
• Excellent working knowledge of Microsoft Suite and comfort learning new application/tech as needed
• Experience with project management applications such as Airtable, Jira, Asana, Monday or similar planning and tracking applications.
• Prior experience in a small to mid-sized firm or startup environment preferred  

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers. 

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are located in New York, New York, the base salary range for this role is $160,000 - $190,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. 

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and generous PTO and parental leave. Additionally, CAIS offers a flexible, hybrid in-office model; for most roles, we do not require a minimum number of days in office per week. For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.