Customer Service Intern 客戶服務實習生
Originating from Taiwan, Cake has established an international talent community, connecting millions of job seekers and employers worldwide. Cake provides a complete job search toolkit that helps job seekers highlight their professional value and offers diverse international talent matching services, facilitating the global talent network worldwide. Our mission is to create a platform Where Talent Meets Opportunities: Discover People and Unlock Possibilities. We are dedicated to fostering meaningful connections among talent and employers and continually exploring possibilities to help talent grow.
What We Offer
- Generous time off policy and flexible work arrangement
- Continuous learning opportunities through training and sharing for new markets and different industries
- Team spirit environment - we work hard, play hard, and celebrate even harder!
關於 Cake
Cake 是 2016 年成立於台灣的國際人才社群，以「聚焦人才的價值與歸屬」為核心，提供履歷與作品集 AI 工具、求職攻略、職場交流社群資源及國際化工作機會，全方位滿足職涯發展中的所有需求。Cake 在全球已擁有超過 800 萬名使用者，並與超過 10,000 家企業合作刊登職缺，幫助每個人才在不同職涯階段都能找到最合適的歸屬！
職缺介紹
你喜歡解決問題、對使用者經驗充滿好奇嗎？我們正在尋找一位細心、有耐心的實習夥伴加入客服團隊，成為求職者 / 企業用戶與我們平台之間的重要橋梁。
在這個角色中，你將實際參與客服運作，協助處理來自求職者的各類需求與問題，優化客服流程，並透過與產品、工程、行銷等團隊的協作，提升整體使用者體驗。我們希望你不只是執行任務，更能從中累積經驗，培養解決問題、優化流程的能力，成為獨當一面的優秀問題解決者。
職務內容
- 透過客服系統（如 Intercom）回應求職者來訊，協助解決帳號、履歷、投遞等操作問題
- 協助處理使用者投訴、回報及異常狀況通報，並與團隊內部（產品、工程、行銷等）協作處理
- 彙整與追蹤常見問題，協助撰寫 FAQ、幫助中心內容
- 針對客服紀錄進行分類與標籤，作為產品優化或數據分析的依據
- 參與使用者滿意度調查回覆，並提出客服流程優化建議
- 支援行銷活動期間即時客服支援
- 協助主管交辦的其他與求職者體驗相關任務
基本能力需求
- 細心有耐心，喜歡解決問題
- 具備良好溝通能力與中英文文字書寫、表達能力
- 每週可配合實習至少 3 天、連續 6 個月
加分能力
- 對人才平台／新創產業有熱忱
- 有客服或行政實習經驗
- 熟悉 Intercom、Zendesk 或其他客服工具
- 具備數據處理與歸納能力
- 資料蒐集與研究精神
面試流程
- Online Logical Test
- Initial Screening Call
- Advanced Video Interview
- Onsite/Online Final Group Interview
We understand that no candidate is perfectly qualified for any job and believe that diversity of background and thought makes for better problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team. What's even more important than your resume is a positive attitude, passion for the work, personal drive for growth, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role and encourage you to apply even if your experience doesn't align perfectly with what is listed here.
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