(Furniture) International Sales Manager

COMPANY PROFILE: Executive recruitment specialist company - Cake Global Consulting is recruiting on behalf of our clients in the furniture industry.

LOCATION: North of Vietnam 

KEY RESPONSIBILITIES:

• Set and propose long-term and short-term business goals by developing comprehensive business plans for the entire wholesale channel.
• Ensure alignment with business objectives by creating and proposing business strategies tailored to specific periods.
• Drive market research and customer analysis to propose product improvements and develop new products that align with trends and customer needs.
• Develop and propose effective sales policies including pricing, discounts, promotions, and marketing initiatives.
• Establish and control the sales process by building and implementing processes for sales, customer care, and complaint resolution.
• Optimize team performance by organizing, managing, and leading the wholesale sales team, including recruitment, training, and development; setting KPIs, controlling work, and conducting evaluations; proposing reward, discipline, and promotion decisions in line with company policies.
• Coordinate with relevant departments to ensure smooth execution of orders, promptly handling issues to meet deadlines, processes, and customer contract commitments.
• Drive customer relationship management by setting goals for customer acquisition, development, and retention, while ensuring strict control and confidentiality of customer and product data.
• Ensure compliance with company policies by overseeing customer transactions, documents such as PIs, POs, and contracts, adhering to regulations, procedures, and policies.
• Lead and control marketing and communication activities by implementing brand promotion according to company processes and policies.
• Systematize and enhance departmental processes by building, improving, and formalizing work processes, guidelines, and training materials.
• Serve as the communication bridge by disseminating company announcements, regulations, policies, and culture to team members.
• Deliver weekly, monthly, quarterly, and annual reports on business performance or ad-hoc reports as requested by the Board of Directors.
• Perform additional tasks as requested by the Board of Directors to support overall business objectives.

JOB REQUIREMENTS:

Education:

• Bachelor’s degree in Business Administration, International Trade, International Economics, or a related field.

Experience:

• Minimum 2 years of experience in similar positions, with minimum 5-7 years of experience in sales management, wholesale operations, or a similar role, preferably in a B2B environment.
• Proven track record in developing and executing international business strategies and plans.
• Experience in expanding markets in the USA, Europe, and the Middle East.
• Experience in managing a sales team, including training, and performance management.
• Strong experience in market research, customer analysis, and developing product improvement strategies.
• Demonstrated ability to handle customer relationships, manage data confidentiality, and oversee the end-to-end sales process.
• Familiarity with marketing, brand promotion, and communication activities.

Skills:

• Strong leadership and team management skills with the ability to motivate and develop a high-performing sales team.
• Excellent strategic thinking and planning capabilities to align business strategies with company objectives.
• Analytical skills to conduct market research, customer analysis, and propose product enhancements based on trends and demand.
• Strong organizational skills with experience in managing sales processes, handling customer issues, and coordinating with different departments.
• Strong communication and interpersonal skills to maintain professional relationships with customers and internal stakeholders.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ERP systems.

Personal Attributes:

• Proactive and results-driven mindset with a high level of integrity and commitment to ethical business practices.
• Strong problem-solving abilities, with a focus on addressing customer needs and resolving issues efficiently.
• Willingness to travel as required to meet with clients and manage the wholesale sales network.

Languages:

• Fluency in Vietnamese is required. Proficiency in English is a plus for reporting and communication with international stakeholders.

If this sounds interesting to you or potentially is the next step in your career road map, please contact me at Grace Trinh via email: grace.trinh@cakeresume.com or phone number: (+84) 907 9696 83.