JAPANESE-SPEAKING CUSTOMER SERVICE SPECIALIST

COMPANY PROFILE: Executive recruitment specialist company – Cake Global is recruiting on behalf of a multi-disciplinary medical provider. We are seeking a Japanese-speaking Customer Service Specialist to provide exceptional customer service to our Japanese patients and manage the Japanese hotline with professionalism and care.

Location: Relocate to Viet Nam

KEY RESPONSIBILITIES:

• Welcoming and assisting Japanese patients, managing phone calls, and scheduling appointments.
• Handling patient documentation, including ID verification, insurance details, and ensuring a smooth patient flow.
• Managing cashier tasks and preparing information for billing and payment purposes.
• Ensuring Japanese patients have all necessary documentation, reports, and medication before leaving the clinic.
• Supporting medical evacuations when required and assisting patients with bookings outside Family Medical Practice.
• Performing other tasks as assigned by the Line Manager.

JOB REQUIREMENTS:

• A diploma or equivalent degree, with at least 3 years of experience in customer service, preferably in foreign service companies or the healthcare/service industry.
• Fluency in both Japanese and English is essential.
• Strong communication and interpersonal skills, problem-solving abilities, and the ability to work well under pressure.
• A caring and empathetic attitude, with a commitment to delivering the best possible results.
• A positive outlook, ability to multitask, and a professional appearance.

If this sounds interesting to you or like the next step in your career road map, please contact me – Selena Huynh via email: selena.huynh@cake.me