OPERATION AND PROJECT COORDINATOR (MANDARIN SPEAKING)

Our client is well-known Australian brokerage, offering traders access to CFDs in Forex, Indices, Commodities, Stocks, and Cryptocurrencies. Due to their rapid growth, they are seeking a full-time Operations Coordinator who is fluent in Mandarin.

Key Responsibilities:

• Cross-Department Collaboration: Coordinate across various departments to ensure aligned workflows and efficient task completion.
• Oversight and Assistance: Track and support department tasks, ensuring deadlines are met and providing help when needed.
• System Maintenance: Keep platform systems updated with accurate data and changes.
• Client Relations: Respond to client inquiries and complaints, conducting timely investigations and providing solutions.
• Payment Resolution: Work with clients and service providers to address payment issues across multiple channels.
• Payment Service Providers (PSP) Management: Monitor PSP activities, make necessary updates, and promptly resolve deposit or withdrawal issues.
• Risk Supervision: Review activities to identify potential risks and ensure adherence to risk management practices.
• Order Flow Monitoring: Track order flow to detect and mitigate any problematic trading behavior.

Qualifications:

• Native or fluent in Mandarin, with upper-intermediate English proficiency.
• 2+ years of experience in operations or a related field.
• Strong organizational and multitasking skills, with the ability to work effectively under pressure.
• Excellent communication skills (written and verbal).
• Attention to detail and problem-solving capabilities.
• Proficient in Microsoft Office, particularly Excel.
• Experience with payment service providers or risk management systems.
• Familiarity with the Forex market and trading operations.

If you are interested in this exciting opportunity, please reach out to our consultant Krystal Tran (krystal.tran@cakeresume.com)