Revenue Cycle Specialist

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

The Opportunity 

Cala Health is seeking a Revenue Cycle Specialist to join our growing team. This individual will act as a professional representative of our organization. We are seeking a positive, highly motivated specialist to join our team remotely. In this position, employees will be responsible for reviewing documentation for medical necessity and submission of said documentation. This is a remote role that will report to the Director, Revenue Cycle Management.

The compensation range for this role is market driven, with a salary range of $65,000 - $105,000. Additionally, we offer a robust benefits package. This offering is aligned with our overall compensation philosophy. 

Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas.

 The Opportunity: A Day in the Life 

• Responsible for answering phone calls and emails in a timely manner. Answer all questions from any client, insurances, or patient professionally and knowledgeably.
• Note all communications expediently.
• Review patient documentation for accuracy and qualification.
• Approve and create sales orders for shipments. Review Sales Orders for accuracy.
• Manage shipments by sending sales orders to ship when ready for delivery.
• Review Sales orders for accuracy after shipment is completed. Create claim and/or invoice by confirming sales order.
• Bill Claims and/or invoices by electronic, paper, or charging credit card.
• Monitor Patient billing module. Update information as needed.
• Communicate and work with clients and cross-functional departments to identify potential risks and solutions for performance improvement.
• Review Sales order reports. Complete reports as needed by Manager.
• Support new and emerging business models.
• Support company goals, objectives, and policies and procedures.
• Perform any other duties, as assigned, when necessary for productivity of the Claims Department.

 Qualifications, Skills and Experience 

• Bachelor's or Associate's degree in Business or Finance preferred; high school or GED equivalent required
• 2+ years of DME accounts receivable billing experience required (Medicare desired)
• Brightree and Salesforce Software knowledge strongly preferred
• Strong computer skills; proficiency in Microsoft and Google products required
• Self-starter who takes initiative to overcome challenges and problem solve
• Excellent written and verbal communication skills
• Must be detail oriented and able to plan, organize and complete tasks in a timely manner
• Ability to multi-task and work independently

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.