Insurance Verification and Appeals Specialist

About Cala

At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease.

But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

The Opportunity

The Insurance Verification & Appeals Specialist is responsible for verifying complex benefits, securing pre-authorizations, and managing pre-service Appeals.  This includes disputing insurance denials before the equipment is shipped to the patient. You will verify patient eligibility, obtain prior authorizations, and draft complex clinical upfront appeals. The goal is to minimize estimated out of pocket errors to the patient through meticulous insurance verification. The Insurance Verification and Appeals Specialist reports to the Therapy Access Manager and will not have any direct reports. This is a remote position.

The compensation range for this role is market driven, with a salary range of $68,000 - $90,000. Additionally, we offer a robust benefits package. This offering is aligned with our overall compensation philosophy. 

Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas.

A Day in the Life

• Verify specific DME policy inclusions/exclusions, quantity limits, and "same-or-similar" equipment checks via Medicare portals or other payer portals
• Calculate estimated patient responsibility (deductibles vs. coinsurance)
• If a Prior Authorization is denied, you will initiate an immediate Pre-Service Appeal or "Peer-to-Peer" request to overturn the decision.
• Coordinate referral process between the PCP, prescribing HCP in accordance with insurance requirements.
• Identify what is missing in the clinical notes and coordinate with the doctor's office to rectify it.
• Collaborate with the Revenue Cycle Management team to ensure clean claims.
• Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations
• Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines
• Perform other duties as assigned

Skills and Experience

• Bachelor’s degree is strongly preferred; High school diploma or equivalent required
• Minimum 3 years of experience within the healthcare industry focused on deep understanding of Medicare Part B, Medicare Advantage and Commercial payors guidelines, preauthorization and appeals process.
• Strong organizational skills with attention to detail
• Computer competency including MS Office, Google, Internet, and navigation of customer relationship management (CRM) systems
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• Excellent written and verbal communication skills

Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.