IT Infrastructure Manager

About the Opportunity:
Reporting to the Director of Information Technology, the Infrastructure Manager is responsible for the maintenance, security, and enhancement of the Academy's infrastructure systems.  In addition, the position supervises a team of employees, helping each reach their highest potential. 

The Infrastructure team is part of the Department of Information Technology and oversees all network and shared infrastructure. In addition, the group oversees organizational-wide information security practices and provides end-user support. The Infrastructure team department works alongside the Business Applications team, supporting the  Academy’s business systems and reporting functions. 

Organizational Culture:
Join a team dedicated to the Academy’s mission, vision and values! Currently, the Academy’s strategic plan includes three initiatives – Hope for Reefs, Thriving California, and Islands 2030 – that leverage biodiversity science, environmental learning, and collaborative engagement to regenerate fragile ecosystems around the world. Learn more at https://www.calacademy.org/about-us/major-initiatives.

We are committed to ensuring diversity, equity, accessibility, and inclusion are intrinsic to Academy culture and operations, from recruitment and retention to science and advocacy. 

We hope you are inspired by what we do and are excited to contribute to our mission. The mission of the California Academy of Sciences is to regenerate the natural world through science, learning, and collaboration. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every one of the qualifications for the position.

This position is based in San Francisco, California. Staff are currently expected to work from the Academy offices at least 2-3 times per week, which may fluctuate based on business needs. Please do not apply if you are not able to work onsite. Candidates are required to have up-to-date COVID-19 vaccination as a condition of employment, absent qualifying exemptions in accordance with applicable laws. Individuals receiving a conditional offer of employment from the California Academy of Sciences will be provided the full text of the vaccination policy.

Key Responsibilities:

• Demonstrates a deep understanding of The Academy’s technology, including hardware, software, networking, telephony, and the interrelation of these systems
• Ensures information security best practices are implemented and followed while actively participating in continuous improvement

• Identify infrastructure needs and create, prioritize, and manage projects assigned by management
• Actively participates in overall IT management at The Academy, assisting in decision making and developing strategic plans, standard policies and procedures, and service level agreements
• Interacts with business leaders to understand their needs and concerns related to systems, translating those discussions into system improvements

• Provides insight into new technologies that focus on supporting business requirements and coordinates the procurement and configuration of those technologies
• Establishes trusted partnerships with vendors that play a vital role in supporting the department and fosters new relationships when relevant opportunities arise
• Rapidly discover the root cause of system issues through abnormal log entries, system behavior, or console errors
• Serves as the final escalation point for infrastructure systems, providing Level III system support
• Performs system maintenance and provides technical support to maintain system availability and to achieve schedule demands.
• Performs annual audits for infrastructure licensing, user accounts, data storage, hardware, and other matters, enforcing compliance with all established IT standards, policies, and procedures
• Recognizes system deficiencies and implements effective solutions, including extending existing technologies and researching and procuring new technologies     

• Follow all Academy safety regulations 
• Other duties as assigned

Qualifications: A successful candidate will have the following:

Experience and/or Education:
A qualified candidate will possess a combination of the following education and/or equivalent experience 

• A minimum of seven years of IT experience in supporting hardware, software applications, operating systems, and local area networking
• 2-5 years of experience working in IT operations, including management of direct reports
• BS Degree in Computer Science or related engineering field or commensurate experience

Knowledge, Skills And Abilities: 
Advanced knowledge of the following:

• Enterprise Server Hardware (Dell, HP, Cisco UCS)
• Network Storage (NetApp, Synology, Brocade SMB/NFS/iSCSI/FC/NDMP/LTO Tape)
• VMware vSphere and ESXi
• Windows Server Administration and Engineering
• Active Directory Administration and Engineering
• Microsoft Clustering
• Enterprise databases (SQL Server)
• Experience in installing load balancing, application, database, and queuing servers
• Experience with an enterprise NMS such as Solarwinds.
• Experience with the administration/use of security software (e.g. Trellix/FireEye, Tenable, Tanium,Sophos) EDR systems (e.g. FireEye), and enterprise logging frameworks, like Splunk
• Experience with Cisco networking a plus
• Strong working knowledge of the processes, tools, and techniques of information security management, ability to deploy and monitor information security systems, as well as detect, resolve, and prevent violations of IT security, to protect organizational data
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Firm grasp on IT infrastructure and operations best practices
• Experience managing and developing a team of employees
• Strong analytical and communication skills; recognized as a subject matter expert and thought leader
• Excellent documentation and knowledge management skills

Other Skills:

• Collaboration: Ability to work as part of a team or collaborate well with team members, and external collaborators (if applicable) to accomplish mutual goals.
• Communication: Ability to work efficiently and communicate with staff, cross-functional teams, and external customers from different identities and experiences.
• Innovation: Ability to bring new ideas, create inventive solutions and find efficiencies to transform manually or detailed processes. Demonstrated commitment to equity and inclusion.
• Ability to transport 25 lbs.  

Physical Environment:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Reasonable accommodations will be made to enable individuals with disabilities to meet the job’s essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls. Must be able to perform repetitive motions 50% of the time.

Compensation and Benefits:
The salary range for this position is $120,000-130,000. Actual compensation will be commensurate with experience, skills/knowledge set, and internal equity. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.

Schedule: Full-Time, 40 hours per week

APPLICATION PROCESS:
Please upload your resume, cover letter, and complete the brief online application

APPLICATION DEADLINE:
Review of applications will begin on February 21, 2025 and will continue until the position is filled. 

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance(SF Police Code, Article 49). 

We are committed to ensuring that all employees and applicants shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to, recruitment, hiring, placements, transfers, promotions, compensation, benefits, terminations, training, and social and recreational programs, will be on the basis of qualifications of the individual for the positions being filled. The Academy does not discriminate against qualified applicants or employees with respect to any terms or conditions of employment on account of any characteristic protected by state or federal law or local ordinance. Read our full Equal Opportunity Statement here.