Associate Renewals Manager

About Calm

Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals and organizations alike. Our flagship consumer app provides personalized content and activities – featuring a range of experts and beloved celebrity voices – to help users manage stress, improve sleep and live mindfully. Our workplace and healthcare solutions offer a consumer-friendly approach to clinical content and HIPAA-compliant resources in order to drive positive health and business outcomes. Named a TIME100 Most Influential Company, Calm supports more than 150 million people and 3,500 organizations across seven languages and 190 countries.

What We Do

Calm’s B2B team is committed to expanding access to mental health resources by building products for enterprises and the healthcare industry that drive positive health and business outcomes. Our suite of solutions include HIPAA-compliant resources, clinical programs, data and analytics tools, leadership and development workshops and more. What makes us unique? We take our award-winning approach to better sleep, mental resilience, and relaxation and combine it with scientifically backed techniques to create comfort and engagement throughout the mental health journey. Organizations rely on our expertise to fill the care gap created by stigma and life’s daily stressors, allowing them to take an active role in making effective mental health support possible for the people they serve.

We are hiring remote workers for this role in the San Francisco Bay Area, Los Angeles, New York City, or Minneapolis areas. At this time, only candidates in these locations will be considered. 

What You’ll Do

We are seeking a highly motivated and results-driven Associate Renewals Manager to join our dynamic team. As an Associate Renewals Manager, you will play an essential role in driving customer retention and revenue growth by effectively managing the renewal process for our scaled customer success program. 

• Manage the renewals process, from proactively identifying upcoming renewals, identifying upsell and expansion opportunities, negotiating terms, pricing and contract extensions for our high volume segment
• Build and maintain strong relationships with internal and external counterparts
• Participate in Customer Success-led business reviews, and lead Renewals Meetings as needed
• Continuously evaluate and participate in refining our renewal processes to enhance efficiency and the customer experience
• Work closely with our Customer Success team to identify high-risk clients and develop a plan of action to increase adoption and usage
• Provide accurate and timely renewal forecasts and reports to management, highlighting trends, risks and opportunities
• Gain in-depth knowledge of our pricing model, contract structure, and flexibility within them
• Become well versed on the ROI and value proposition of Calm
• Become a trusted business partner with customers and foster effective conversations with them around benefits, digital health strategies and how Calm fits in, all geared toward contract and value expansion

Who You Are

• A results-oriented self-starter with excellent organizational skills and the ability to handle various tasks
• Experience with project management and change management
• Comfortable partnering with different individuals across the organization and a “roll-up the sleeves” approach to accomplish all necessary tasks
• Exceptional communication skills in person, on the phone and through email
• Have experience in establishing new processes
• Willingness to take on additional tasks or projects that are beneficial to the team and the organization

Nice to Haves

• Experience working in a fast paced startup environment
• A passion for mental fitness and well being
• Highly skilled with discovery techniques and negotiation
• Familiarity with the digital health and wellness landscape
• Experience with Salesforce CPQ and Confluence

Minimum Requirements

• 2+ years of relevant work experience 
• 1+ years of experience in a Customer Success or Account Management or Renewals Management function 

The on-target earnings for this role are $110,000 annualized with a 75/25 split between base pay and incentive compensation. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications. This role is also eligible for equity + comprehensive benefits + 401k + flexible time off.

Please note that Calm may leverage artificial intelligence technology in the application review process.

Calm is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you require a reasonable accommodation to complete any part of the application or interview process, please contact Calm’s Recruiting team at recruitingaccommodations@calm.com. All accommodation requests will be handled confidentially and assessed on a case-by-case basis.

We believe that mental health is health, and every person should be considered in the discussion. That’s why we’re proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

Calm is deeply committed to diversity, equity and inclusion. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Employment offers are contingent upon the successful completion of a background check. Roles which require access to certain types of information may also require the successful completion of a drug screening.

FOR US BASED POSITIONS: Calm participates in e-verify. E-verify provides the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

• Right to Work
• E-Verify Participation

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