Sales Support Specialist

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

In This Role, You Will:

• Responsible for all VAC (Value Analysis Committee) submission documentation for new customers and following up until approved.
• Collaborate with Customer, Sales, Legal and Finance to support the internal New Account setup process upon or during VAC approval.
• Generate, analyze and distribute customer onboarding reports.
• Generate quotations for sales, maintain ERP system and generate quote to sales metrics for organization.
• Partner with Sales to analyze choices and financial capacities of each customer and suggest suitable solutions within company guidelines
• Monitor inbox and delegate sales leads to appropriate sales and staff members
• Facilitate the equipment upgrade process with customers and sales.
• Support Equipment Evaluation program and coordinate the purchase conversion with Sales and Customers.
• Ensure customer satisfaction by answering incoming/outbound calls and emails in a friendly, engaged and enthusiastic manner.
• Review and respond to all emails with professionalism, accurate information and timely follow up.
• Document customer interactions by recording details of any inquiries, requests or feedback per Standard Operating Procedures.
• Maintains knowledge of and adheres to all processes, policies and procedures.
• Escalates issues as necessary for guidance from others.
• Work with Customer Service Management in identifying and documenting areas of process changes and/or improvements.
• Collaborate with internal departments on and maintain all source documents used to facilitate a VAC submission. This will include leading the ECO process with Quality.
• May support order entry process in times of need.
• Other duties as assigned.

Who You Will Report To:

• Director, Customer Service

Requirements:

• Education: High school diploma
• Minimum 5 years experience in a customer service role or equivalent combination of education and experience
• Work location: Remote – East or Central Coast
• Travel: up to 20%
• Full time employment
• Excellent interpersonal and phone etiquette skills.
• Creative thinker and possess ability to resolve critical problems.
• High degree of attention to detail and ability to multi-task in a fast-paced environment.
• Problem Resolution, follow-up, planning and organizational skills, including ability to meet deadlines.
• Must be able to work independently and on a team utilizing effective time management.
• Must be proficient with typing and the use of MS Word, Power Point, Excel, Outlook, Teams.
• Must have ability to learn quickly and adapt to new technologies and applications.
• SalesForce system experience required.
• Symplr, Lumere or other Vendor Credentialing system experience required.
• Must be able to work at a computer workstation for extended periods of time.
• Medical Device experience required.
• Compliance with relevant county, state, and Federal rules regarding vaccinations.

What We Offer:

At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself. 

We also offer a compensation plan as follows:

• Competitive salary ($86,000 - $93,000 annually depending on experience)
• Stock options – ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and Paid Time Off (PTO)

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. 
 
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.