West Coast Clinical & Professional Education Manager - Remote, USA

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Clinical & Professional Education Manager is responsible for a broad range of activities, including leading and managing team members such as Clinical Specialists and 1099 Case Coverage individuals, as well as the tactical execution of clinical and professional education objectives across the Western United States Region.

The Clinical & Professional Education Manager develops, manages, and delivers Calyxo Inc. clinical education to sales, clinical specialists, marketing, surgeons, 1099 case coverage individuals and OR staff to achieve exceptional clinical outcomes for patients treated with Calyxo manufactured products.  

This position manages, in conjunction with Sales, to coordinate, develop, and deliver all New Hire Training content and deliverables.  

This position will manage and coordinate with Sales case coverage needs and help to develop customers and Sales team members to procedure independence.  

The Clinical & Professional Education Manager will collaborate with the Marketing team to develop content and faculty to deliver education to the Calyxo commercial team as well as support peer-to-peer clinical education with customers in support of Calyxo’s mission to deliver exceptional clinical outcomes.  

The Clinical & Professional Education Manager will cross-function with Quality, Regulatory, Marketing, and R&D to develop clinical education around new product development, marketing materials, and ensure clinical input is provided to Quality and Regulatory teams. 

In this role, your responsibilities include: 

Staff Management 

• Through collaboration with Regional Managers and Territory Sales Managers this role will recruit, hire, train and manage a team of Clinical Specialists and 1099 Case Coverage individuals 

• Manage day to day deployment of these individuals to maximize efficiency and excellent clinical outcomes 

• Provide quarterly assessments and reviews 

New Hire Training 

• Support the develop and deliver pre and on-site New Hire Training materials 

• New Hire Training will include coordinating with sales to perform a pre-new hire training to prep new hires for an on-site new hire training 

• Assist with placing new hire attendees into procedures prior to attending New Hire Training 

• Perform live presentations, simulated role-plays, and hands-on simulated training 

• Work in conjunction to on-board all new hires post-new hire training to ensure clinical excellence is achieved and tracked

Case Coverage 

• Work with Sales to perform case coverage when a clinical need arises 

• Assist with Sales to co-manage Clinical Specialist with Educational objectives for customers 

• Document aspects of case results and report the results to the Sales Consultant  

• Provide education deliverables to the surgeon and/or OR staff that may be needed 

• Sales will provide a clinical need upon requesting case coverage from the Clinical & Professional Education Manager 

 Peer-to-Peer  

• Work in conjunction with Sales and Marketing to vet and assess new potential faculty to deliver educational activities for society meetings, commercial team meetings, and new customers 

• Manage a positive learning experience that builds champions through screening, vetting, and conducting peer-to-peer consults and programs for customers and faculty 

•  Support peer-to-peer events and activities. These include:  

•  Regional Speaking engagements 

• New customer clinical consults 

• Commercial Team training events at new hire and commercial team meetings 

•  Work in conjunction with faculty and Marketing to submit on-time invoices  

 Cross-function and New Product Development 

• Clinical & Professional Education and its managers will partner with R&D and Marketing on managing and developing new product launches, market acceptance, case data follow-up reports, videos, video consents, and any other Market Acceptance Testing needed 

• Participate in labs looking at design changes and evaluating future product enhancements 

• Partner with Sales team to deliver clinical deliverable to customers that enhance clinical outcomes and business relationships  

 Other 

• When necessary, the Clinical & Professional manager will co-manage customer facing webinars  

• Manage and facilitate clinical breakout sessions as needed at meetings 

• Perform other duties as assigned 

• Contribute to our culture to be collaborative, respectful, transparent, ethical, efficient, high-achieving, and have fun 

 Who You Will Report To: 

•  Director of Professional Education

 Requirements: 

• Bachelor’s Degree   

• At least 5 years of clinical professional training 

• OR and surgical based experience  

• Demonstrated clinical mastery related to surgical devices and urology experience (preferred)  

• Professional work ethic, strong organizational skills, and ability to perform at high levels independently 

• Ability to travel 90% of the time, including overnight trips, primarily within the Western United States Region

• Meet vendor credentialing requirement and manage vendor credentialing needs at sites 

• Strong interpersonal skill and experience training surgeons in the OR and working with Sales on-boarding 

• Proficient in ALL Microsoft office tools 

• Ability to manage, edit and develop surgical videos and other training materials as needed 

• Compliance with relevant county, state, and Federal rules regarding vaccinations. 

 Additional Requirements: 

• Valid driver’s license issued by the state in which the individual resides and a clean driving record 

• Ability to travel up to 90%. Overnight(s) is required 

• Responsible for performing all duties in compliance with the FDA’s Quality System Regulations 

 Physical Requirements 

• The physical demands and work environment described here are representative of those and employee encounters while performing the essential functions of this job.  

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear up to 8 hours a day 

• The employee is regularly required to lift and carry up to 20 pounds.  

• Duties also involve daily keyboard data entry 

• Duties will be performed during travel and in home-office setting 

• Employee is exposed to radiation and surgical site exposures. PPE must be obtained and utilized when performing all patient exposure activities 

• Employee is regularly required to drive or fly to customer sites and is exposed to outside weather conditions. Employee is required to allow adequate time to ensure safe arrival to all customer facing activities 

 What We Offer: 

 At Calyxo, you will be part of a knowledgeable, high-achieving, experienced and fun team.  You will work in a diverse work environment with experienced, proven leaders and have an opportunity to shape our company culture.  You will experience constant learning and dynamic challenges to help you grow and be the best version of yourself.   

 We also offer a compensation plan as follows: 

• Competitive salary with a generous $180,000 base salary, $20,000 variable bonus, $9600 car allowance and $1800 cell phone/internet allowance per year

• Stock options – ownership and a stake in growing a mission-driven company 

• Employee benefits package that includes 401(k), healthcare insurance and paid time off 

Calyxo is deeply committed to fostering an environment where diversity and inclusion are not only valued but also prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways. Diverse viewpoints bring diverse capabilities, which strengthen our focus and fuel our growth. 
 
Calyxo is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected characteristics

Legal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.