Key Holder (part-time)

About the Company

CAMP is a Family Experience Company that helps answer the question, "What should we do today?" through a unique combination of retail, media, and entertainment. Launched in 2018, CAMP operates retail locations in Atlanta, Los Angeles, Chicago, Boston, New York, Dallas, DC Markets and King of Prussia, PA and serves families everywhere via its digital platforms.

What is the Role? 

We are looking for a Key Holder (part-time) to join our CAMP Houston Galleria team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return!  This includes: 

• Work as part of the management team to achieve the store’s sales targets through consistent sales motivation, team training and customer service
• Develop a strong selling culture in the store while leading by example by modeling personal exemplary selling techniques
• Work as part of the management team to train, supervise and develop all store associates in customer service, product knowledge, visual merchandising and store operations
• Assist in leading family programs and events, including crafting with families, reading books, setting up supplies, cleaning up supplies, helping families 1:1
• Lead team to ensure that all members of the store team are goal-oriented, motivated and productive
• Responsible for running retail floor, programming, back of house operations, opening and closing procedures when the General Manager and Assistant Managers are not there
• Maintains adequate sales floor coverage
• Direct communication with the General Manager and store leadership team about priorities, areas of focus in the business and the greater team
• Inspiring and encouraging employees to ensure a high level of morale. This includes: 
• Intervening when incidents arise in store such as difficult or unhappy customers, injury, theft, and employee disagreement 
• Deciding when necessary and appropriate to escalate to GM or people & culture team
• You will report to the General Manager (GM) of your home store location 
• Other duties as assigned

What is required?

• Ability to work at least one weekend day/week, but ideally both! 
• This role is part-time, and you will be working approximately 20 hours / each week
• Demonstrated ability to model and lead a selling culture
• Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.
• Excellence, enthusiasm, and excitement around engaging with children and families creatively. An innate desire to sell great products and experiences.
• Desire to be part of a tight-knit team looking to transform the traditional retail experience.
• Patience, warmth, joy, and humor.
• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

What are the physical demands?

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
• Exposure to outdoor elements such as sun, precipitation, and wind
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Ability to safely operate manual and electrical equipment from time to time
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

Compensation: $14.00/hr

 We provide our team with the following perks: 

• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• 20% off all merchandise at CAMP’s retail stores and CAMP.com
• Accrual based PTO policy (2 hours for every 30 worked) to use for vacation, personal days, well-being, or an illness
• Additional floating PTO day allowing you to rest, celebrate, recharge on a day that is most impactful to you
• 401(k) Plan (Employee contribution only)
• 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth