Ticketing Analyst

About the Company

CAMP is a Family Experience Company known for our one-of-a-kind shop/play hybrid experience at physical locations across the country.  Each CAMP store features rotating themed experiences where families come to play, explore, and create unforgettable memories together.  We believe that play connects us all, and at CAMP, play is bigger, bubblier, funnier, fuzzier, slimier, and sillier than anywhere else.

What is the Role?

We’re looking for a Ticketing Analyst (full-time) to join the CAMP team. This position reports to the Chief Growth Officer.  This role involves owning and optimizing our ticketing and admissions operations across nine or more locations. In this role, you’ll manage the full lifecycle of ticketing—setting pricing strategy, overseeing event setup, driving fulfillment, and partnering cross-functionally to enhance conversion, revenue, and customer experience.

This is a highly operational, analytically driven role suited for someone who has worked in live entertainment, event ticketing, or consumer experiences (think: Live Nation, Fever, AXS). You’ll bring expertise in dynamic pricing, inventory management, and cross-platform tracking, while acting as the connective tissue between Retail Ops, Growth, Brand Partnerships, and Creative.

What will you do at CAMP?

Ticketing Strategy & Management

• Manage ticket setup, pricing, inventory, and customer flow across all CAMP locations and experiences
• Develop and execute dynamic pricing strategies to optimize conversion and maximize revenue
• Own the backend ticketing system built on Shopify, partnering with Product and Tech to ensure platform reliability and enhancements
• Oversee day-to-day ticket operations—including event builds, capacity management, blackout dates, and hold inventories

Fulfillment & Customer Experience

• Ensure smooth and on-brand customer journey from purchase to check-in, collaborating with Retail and Store Ops
• Troubleshoot and resolve ticketing and fulfillment issues quickly and empathetically
  Maintain clear, accurate listings and communications for all shows, ensuring brand consistency and clarity
  
  

Cross-Functional Collaboration

• Partner with the Growth team on conversion tracking, attribution, and performance optimization across channels (email, paid, organic, affiliate)
• Collaborate with Brand Partnerships to build and support co-branded ticketing experiences, from pre-sale to post-event reporting
  Work with Retail, Creative, and Studio to integrate ticketing into larger brand moments, seasonal campaigns, and IP activations

Analytics & Optimization

• Monitor key KPIs like sell-through, conversion rate, drop-off, and average ticket price
• Generate performance reports and dashboards for leadership and location teams
• Use insights to test, iterate, and refine pricing, packaging, and customer flow strategies

What is required?

• 4–7 years experience in ticketing, live events, venue management, or consumer experience roles
• Deep familiarity with Shopify or custom-built ticketing solutions (bonus if you’ve run Shopify-based events)
• Experience with dynamic pricing, revenue management, or inventory optimization
• Highly analytical and operations-minded—comfortable in both spreadsheets and event builds
• Clear communicator with experience working cross-functionally across marketing, product, partnerships, and retail teams
• Passion for family entertainment, live experiences, and creating magical moments
• Bonus: Familiarity with analytics tools (GA4, Shopify Analytics, Looker, etc.)

What you’ll love about CAMP

• Own a high-impact function at a fast-growing, mission-driven company
• Help shape how families engage with the most beloved characters and stories in the world
• Work across creative, marketing, and retail teams to bring joyful, IP-powered experiences to life
• Be part of a smart, kind, and wildly imaginative team redefining modern family fun.

We provide our team with best

We offer a variety of options that are designed to fit the needs of you and your family.

• Medical Coverage & Pharmacy Benefits including virtual doctor visits
• Dental & Vision Coverage
• Gym and Wellness Discounts
• Voluntary Pet Insurance
• Health Care Flexible Spending Account (FSA)
• Dependent Care Flexible Spending Account (FSA)
• Life & AD&D Insurance
• Long Term Disability
• Mass Transit & Commuter Parking Programs
• 401(k) Plan (Employee contribution only)
• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions
• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care
• 20% off all merchandise at CAMP’s retail stores and CAMP.com
• PTO - As part of our commitment to work-life balance, you will be eligible for Flexible Paid Time Off (PTO) allowing you to take time off without being restricted by a fixed number of days.  Employees can take time off as needed for any reason (vacation, illness, etc.) if it doesn't impact their job duties, often with manager approval.
• Paid holidays

Salaried $65k -$80k