Director, Coalitions & Member Experience

Director, Coalitions & Member Experience

Who we are

Campus Compact is a national coalition of colleges and universities committed to the public purposes of higher education. As the largest national higher education association dedicated solely to higher education civic and community engagement, Campus Compact enables higher education institutions to develop students’ citizenship skills and forge effective community partnerships. Our resources support senior administrators, faculty, staff, and students as they pursue community-based teaching, scholarship, and action in the service of positive change.

Today, we stand at a defining moment: we are ready to scale our impact when the stakes for our work have never been higher. We know that higher education has a critical role to play in fostering democratic principles and culture by addressing polarization, strengthening civic participation, and ensuring students are prepared to navigate and shape our democracy. Thanks to the investment of philanthropic partners, Campus Compact is preparing for a period of significant growth and expansion, particularly in the areas of innovation, scaling, and coalition building. 

About the role

The Director of Coalitions & Member Experience owns member value realization, with particular attention to how institutions experience Campus Compact, derive meaning from participation, and choose to remain engaged over time. Sitting at the intersection of relationship management, engagement strategy, and coalition infrastructure, this role serves as the primary steward of member retention and renewal strategy, member leadership pathways, and coalition vitality. 

Reporting to the Senior Director, Membership, this position ensures that engagement is intentional, sequenced, and responsive to institutional context, and that member voice meaningfully informs organizational priorities, programs, and structures.

Key Responsibilities

• Member Engagement Lifecycle (Onboarding → Renewal)
  • Design and oversee the end-to-end member engagement journey, from onboarding through renewal decision points.
  • Ensure engagement touchpoints are purposeful, well-timed, and aligned with institutional needs and capacity.
  • Partner with Systems & Analytics to monitor engagement patterns, identify gaps or drop-off points, and inform strategic adjustments.
• Renewal Strategy & Retention Risk Mitigation
  • Develop renewal strategy, including messaging, timing, and escalation pathways that reflect member value, engagement history, and institutional context.
  • Coordinate renewal timelines with Recruitment (invoicing), Finance (reconciliation), and senior leadership.
  • Identify retention risk early and deploy targeted outreach, relationship repair, or engagement adjustments to support continuity.
• Coalition & Network Infrastructure
  • Design and steward coalition structures that enable peer learning, shared leadership, and collective action, including Campus Champions, Affinity Networks, Advisory Boards, and the Virtual Member Hub.
  • Ensure coalition spaces are active, purposeful, and aligned with member needs and strategic priorities.
• Member Relationship Management
  • Serve as the primary relationship owner for complex, high-touch, or strategically significant member institutions.
  • Navigate nuanced institutional dynamics with sound judgment, discerning positions versus underlying interests.
  • Partner with the Senior Coordinator to ensure continuity, follow-through, and a consistent, high-quality member experience.
  • Establish formal and informal mechanisms to gather member insight, including feedback, advisory input, and engagement signals.
  • Translate member voice into actionable recommendations for programs, coalitions, and organizational leadership.
• Team Leadership & Internal Coordination
  • Supervise, support, and develop full-time and contract staff, including the Senior Coordinator for Coalitions and Member Experience, ensuring clarity of roles, priorities, and accountability.
  • Foster a team culture grounded in collaboration, shared responsibility, learning, and care, with attention to sustainable workload management and clear communication.
  • Provide coaching, professional development, and backup coverage as needed to ensure continuity, resilience, and excellence in member-facing work.
  • Serve as the secondary leader of the Membership team, representing the Senior Director of Membership in internal and external settings as needed, and supporting alignment across recruitment, engagement, and retention functions.
  • Take on other responsibilities as needed and appropriate

Qualifications:

Undergraduate degree required, graduate degree preferred 3+ in roles with a similar level of capacity & responsibilities that include experience performing duties outlined above; some higher education experience strongly preferred

• Excellent “customer service” skills; welcoming, informative, responsive, and has strong attention to detail and follow-through
• Experience working with CRMs such as Salesforce to track member engagement, relationships, and lifecycle activity, and to partner effectively with systems and analytics staff.
• Demonstrated ability to use data, engagement signals, and qualitative insight to inform decisions, assess effectiveness, and adapt strategies over time.
• Comprehensive understanding of civic and community engagement in higher education.
• Direct communication style with excellent interpersonal skills; the ability to effectively manage internal staff and represent well with constituents
• Willingness and ability to travel regularly in support of member engagement, coalition-building, and relationship management.

Role Expectations:

• Strategic thinking and organizational alignment: Demonstrates strong strategic thinking skills, balancing experimentation, evidence, and impact, and consistently connecting program- and project-level work to broader organizational goals and priorities.
• Communication and relationship-building: Exhibits exceptional skills in communicating and building relationships with diverse audiences, with a demonstrated ability to collaborate effectively with a wide range of internal and external stakeholders.
• Adaptability and learning orientation: Is comfortable navigating change, learning from failure, and operating with flexibility and sound risk tolerance, while maintaining the integrity, effectiveness, and long-term success of the organization.
• Collective leadership and empowerment: Skilled at identifying, elevating, nurturing, and centering the ideas, leadership, and contributions of others in ways that strengthen teams, coalitions, and shared outcomes.

Team-Wide Expectations:

• Travel is a core expectation: All Membership roles require regular travel in support of recruitment, engagement, coalition-building, and relationship management. While frequency and purpose vary by role, no position is fully remote in practice.
• Data-informed decision-making is foundational: Team members are expected to use data to inform decisions or demonstrate a willingness to learn and adopt data-informed approaches as membership work continues to evolve.
• Customer service and member experience are inseparable: Responsiveness, clarity, tone, and follow-through shape trust, engagement, and retention. Every interaction contributes to the overall member experience.
• Recruitment is a shared responsibility: While the Senior Manager for Member Recruitment owns execution, all team members contribute by representing Campus Compact well externally, identifying prospective members, reinforcing the value of participation, and traveling to events or campuses as appropriate.
• Representation and judgment matter: Team members are routinely entrusted to represent Campus Compact independently and are expected to navigate ambiguity with professionalism, discretion, and accountability.

Preferred Qualifications

• Advanced degree in a relevant field
• Experience working with coalitions, networks, or membership-based organizations
• Preference will be given to candidates in the following geographic areas: 
• The Southeastern U.S., 
• The Southwestern U.S., 
• The Western U.S., including the Mountain States and Pacific Northwest

As an employee of Campus Compact you strive to represent & live Campus Compact’s Shared Values & Commitments in both how you show up for and work with your colleagues as well as Compact’s partners and communities:

• Equity: We prioritize full participation and diversity of thought, experience, and background. We center equity in our actions, processes, and practices to uplift diverse voices and perspectives.
• Growth mindset: We consistently push ourselves and each other to do and be better. We are motivated by growth—embracing new ideas, prioritizing continuous learning, and meeting challenges head-on.
• Accountability: We recognize that long-term change requires individual and shared ownership of personal and organizational actions. We own our mistakes, give each other grace, collaborate openly, and hold ourselves to high standards of integrity.
• Responsiveness: We ensure our offerings, resources, and approaches are flexible, grounded in feedback, and responsive to the challenges of our time.
• Transparency: We are direct and authentic within our team, with our members, and with our partners. We know that building trust starts with consistent, honest, and transparent communication.

Primary Internal & External Contacts Associated with this Position

• Campus Compact, Senior Director, Membership
• Campus Compact, Vice President for Member and Student Engagement
• Campus Compact, Senior Manager, Recruitment
• Campus Compact, Manager, Member Systems and Analytics
• Campus Compact, Events Manager
• Campus Compact, Communications Manager
• Campus Champions, Affinity Network Leadership and Participants, Campus Leaders, faculty, and staff 

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential function in a satisfactory manner.  The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements:

• This is primarily a sedentary position requiring the ability to sit at a desk and use a computer and phone most of the day. 
• Minor bending and lifting periodically (mostly related to help with events and office management needs)
• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

• Position Type: This is a remote, full-time, exempt position.
• Location: This is a remote position with regular travel required for staff gatherings, coalition meetings, recruitment events/conferences, and Compact Events, most specifically our annual All Staff, in-person Retreat.
• Reporting Structure: Senior Director, Membership
• Compensation Band: $85,000 - $95,000
• Benefits: Campus Compact provides a competitive benefits package, including national healthcare coverage, generous paid time off, and an employer retirement contribution. The organization prioritizes employee well-being and professional development and lives out those values through a flexible work environment, an inclusive and caring culture, and dedication to professional development. 
• Organizational Breaks:
• Winter Break: Dec. 24th - Jan. 1st
• Summer Reset: Week of July 4th

To Apply:  

We would like this position to start as soon as is reasonably possible, but ideally no later than Tuesday, March 10, 2026.

You will be expected to upload a Resume and answer the Acknowledgement and Application Questions below.

**Applications will be reviewed on a rolling basis until the position is filled, with priority given to applicants who apply by February 9th, 2026. 

Campus Compact strives to attract and retain a diverse and talented staff who will contribute to the organization’s goals, mission, and vision. We encourage individuals of all ethnic, racial, religious, and socioeconomic backgrounds to apply. Campus Compact is committed to increasing our team’s diversity, consistent with the values of our network. Campus Compact is committed to providing equal employment opportunities to qualified individuals. It does not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, height, weight, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member), or any other basis prohibited by law. 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Campus Compact participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Campus Compact will only use E-Verify once you have accepted a job offer and completed the Form I-9.