Director of Customer Success

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024. 

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. 

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the Role

As the Director of Customer Success, you will lead and scale our student-facing IT and onboarding teams, ensuring every student has a smooth and supportive start to their journey with us. Your mission will be to optimize onboarding processes, enhance tech support, and reduce pre-enrollment attrition, all while delivering an excellent student experience and improving operational efficiency. As a key leader at Campus, you’ll play a vital role in creating a delightful experience for prospective and new students, setting them up for success from day one.

You're excited about this opportunity because you will...

• Lead and Scale Support Teams: Oversee the student onboarding and IT support teams, building a strong team culture and scaling operations to support an expanding student population
• Optimize Onboarding: Design and implement strategies to streamline the onboarding process, driving high conversion rates from enrollment to active participation while removing barriers to student success
• Enhance Tech Support: Build scalable systems to address student tech needs, ensuring timely and effective issue resolution while continuously improving the overall support experience
• Data-Driven Strategy: Analyze key metrics to identify trends, challenges, and opportunities, using data to shape team goals and drive continuous improvement
• Reduce Attrition: Address pre-enrollment attrition with targeted strategies that keep students engaged and motivated to join and persist in their programs
• Collaborate Across Teams: Partner with marketing, admissions, and student success teams to create cohesive strategies that enhance the overall student experience

We're excited about you because you... 

• Are a seasoned leader with a proven track record in customer success, account management, client services & tech support
• Are a seasoned leader with experience scaling teams and driving operational excellence
• Possess strong analytical skills and take a data-driven approach to solving problems and making decisions
• Excel in interpersonal and communication skills, with the ability to inspire and motivate teams
• Have a deep understanding of onboarding processes and the challenges and opportunities they present
• Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges
• Committed to the mission of Campus and passionate about making education accessible

Location: To comply with our future operational needs, prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our office (Mon & Fri remote; Tues -Thurs in-office).

What you’ll get: 

• A compensation package that includes a base salary ($130,000 - $170,000) + equity grant 
• Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. 
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• “Take what you need” PTO + several paid holidays
• Social events- happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life