Client Success Manager

Client Success Manager

CancerNavigator is a healthcare startup (remote, headquartered in Washington, D.C.) dedicated to supporting cancer patients in their hour of need. 

Our Mission & Our Work, in Brief

Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans. And, cancer patients are struggling.

CancerNavigator is a white-glove, end-to-end, cancer support service for patients and their families. We work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. Our support is delivered through dedicated Oncology Certified Nurses, who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face.

Join us to help serve cancer patients in their hour of need.

 

The “Client Success Manager” Role

CancerNavigator has established a strong client base. We now serve ~1m covered lives across ~50 clients. In 2026, we are accelerating and are looking for a new client-focused team member with strong interpersonal and operational skills who delights in producing excellent results for our clients.

Each Client Success Manager has two primary responsibilities:

• Managing a Client Portfolio: This position will be responsible for building strong, lasting relationships with a portfolio of clients. This hire should enjoy deep relationship building, navigating difficult conversations, and driving patient impact for our clients. Regular client work will include leading new clients through implementations, delivering semiannual reporting and leading annual renewals, and solving any client issues that may arise. This role will involve some travel for client meetings.
• Driving Client Success: CancerNavigator takes a proactive approach to client success. The client success team is responsible for identifying, planning, and executing strategies to maximize the impact of our service for each client – through engagement, renewals, and service improvements. Tangibly, this work will include a) identifying ways to increase utilization of the service and b) collaborating with the product team to implement new solutions and tools.

 

The Requirements

We are looking for a self-motivated, client-focused individual who is excited to join a mission-driven firm

and to be a foundational part of the company’s success. CancerNavigator is a small company that’s evolving quickly, so evidence of entrepreneurial agility, flexibility, and grit is important, but high levels of EQ and humility are equally valued. More specifically, we are looking for someone with:

• 2+ years experience in a client-facing role for a health benefits company serving self-insured groups (large employers, public sector groups, labor & trust)
• Demonstrated success building and nurturing relationships with clients, and demonstrated ability navigating challenging conversations (product issues, renewals, etc.)
• Strong sense of responsibility for patient and client experience
• Excellent presentation skills – both virtually and in person
• Strong project management, written and verbal communication skills
• Willingness to travel for client and team in-person sessions (projected 25%)

 

Compensation and Benefits

• Salary Range: $110-120k (dependent on qualifications and experience)
• Performance-based incentive compensation
• Remote-first work; live where you want within the U.S.
• All-company on-sites 2-3 times per year in Washington D.C. (HQ) or other locations
• Medical and Dental Insurance (80% employer paid), Vision Insurance (100% employer paid)
• Healthcare and Dependent Care FSA
• Group Life and AD&D Insurance (involuntary with the option to buy-up coverage)
• Unlimited PTO

 

Our Culture & Values, In Brief

We’re building a company where what we do matters. The goal couldn’t be clearer – serve cancer patients. As the business grows, and the work becomes more complex, we need to become more, not less, committed to why we are doing this.

We have three company values, which guide our company:

1. Patients first, always: In everything we do, we put the cancer patient (and their families) first; we exist to serve them in their most urgent moments.
2. Respect for our responsibility: We strive, as a team, to respect the gravity of the responsibility we bear to patients, always acting and producing in a way that is worthy of the trust they have placed in us.
3. Kindness to and respect for others: We treat our teammates well, no exceptions. We are one team.

At CancerNavigator, we believe a well-rounded and diverse team is a key to our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.