Southampton Showroom Manager

OVERVIEW

The Showroom Sales Leader will be responsible for all showroom/warehouse operations and sales performance as described below. This person is responsible for managing the branch’s daylily operations, while also working to achieve the branches sales goals and objectives.

Cancos Tile Southampton branch is a fast-paced environment which services a demanding, high end customer base. This person must be comfortable in this environment and able to develop strong lasting relationships with trade professionals such as Architects, Designers, Builders, and Homeowners.

This position reports directly to the Director of Retail Showrooms and has direct reports including multiple sales representatives, and a warehouse associate.

Duties/Responsibilities:

• Achieve branch sales budget and all accomplish any objectives set forth by Director of Retail Showrooms.
• Manage the sales staff providing strong leadership, workload support, and feedback for development.
• Preforms required daily functions in accordance with company policy (Closing credit machine, ensure shipped orders are properly processed and closed out, Open orders, ect)
• Monitor, assess, and grow the branches sales and the trade customer base.
• Maintain a spotless showroom of the highest caliber.
• Identify outdated displays and suggest items to be addressed to have an up-to-date offering.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Greet every customer in a helpful and courteous manner.
• Directly Assist customers with product questions and selections, including follow-up from order processing through delivery.
• Preform duties of others if they are not present to continue normal branch operations.
• Performs other related duties as assigned by the Director of Showrooms.
• Ensure that the showroom experience is upscale and positive:

• • All potential customers should be greeted and welcomed with a smile
  • Customers should be offered water, or coffee.
  • Phones should always be answered, and call always returned.
  • Responsible for the oversight and operation of the branch’s transactional warehouse operation including staffing schedule, neatness, accuracy of inventory, and operational oversight.

SUPERVISORY RESPONSIBILITIES

• Directly supervises branch sales staff.
• Directly supervises Warehouse Associate.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Provides day-to-day guidance and oversight of colleagues; actively works to promote and recognize performance.
• Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Required Skills/Abilities:

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associates degree and equivalent industry experience required. Bachelor’s degree preferred.
• At least three years of experience in retail management position

Physical Requirements:

• Prolonged periods of standing
• Must be able to lift up to 60 pounds at times.

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.