Pro Services Specialist

Position Summary

The Pro Services Specialist is responsible for delivering an exceptional experience to professional customers by supporting the daily operations of the Cancos PRO Services pickup counter . This role serves as a key point of contact for customers, assisting with order management, customer support, pickups, delivery coordination, and issue resolution. The Pro Services Specialist partners closely with the showroom, warehouse, and sales teams to ensure a seamless customer experience and drive business growth.

Essential Duties and Responsibilities

· Execute the PRO Services Blueprint to create a best-in-class experience for professional customers.

· Support the daily operations of the PRO desk, including answering phone calls, managing customer orders, processing order updates, and providing follow-up communication.

· Assist customers with product inquiries, order status updates, and issue resolution in a professional and timely manner.

· Coordinate customer pickups and ensure a smooth, efficient, and courteous pickup experience.

· Communicate regularly with warehouse personnel to facilitate accurate order fulfillment, pickups, and deliveries.

· Proactively contact customers regarding delivery schedules, updates, and special delivery requirements.

· Collaborate with showroom and sales teams to identify opportunities to support and grow PRO customer relationships.

· Develop and maintain a strong understanding of company products, with a particular focus on setting materials and related products.

· Assist with store initiatives, promotions, and operational projects as assigned.

· Address customer concerns and escalations while maintaining a high level of customer satisfaction.

· Maintain accurate customer records and order documentation.

· Support continuous improvement efforts to enhance operational efficiency and customer service.

· Contact and collaborate with delivery drivers to ensure best possible customer service, delivery planning, and delivery information.

Qualifications

· High school diploma or equivalent required.

· Previous customer service, retail, sales support, or order management experience preferred.

· Experience working with contractors, builders, or professional trade customers is a plus.

· Strong communication and interpersonal skills.

· Excellent organizational and time management abilities.

· Ability to multitask and prioritize effectively in a fast-paced environment.

· Strong problem-solving skills and attention to detail.

· Proficiency with computer systems, order management software, and Microsoft Office applications.

· Ability to work collaboratively across multiple departments.

Physical Requirements

· Ability to stand, walk, and move throughout the store for extended periods.

· Ability to occasionally lift and move products or materials up to 50 pounds.

· Ability to work in a retail and warehouse environment as needed.

Key Competencies

· Customer Focus

· Communication Skills

· Teamwork and Collaboration

· Problem Solving

· Organization and Planning

· Adaptability

· Results Orientation

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.