Retail Operations Manager

The Position:

Cannabis & Glass is looking to add knowledgeable Operations Managers in Spokane County. Join the most exciting and fastest growing industry in Washington! If you enjoy working with and talking about cannabis, this is the right job for you! Operations Managers enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry and a generous incentive program where you can earn free weed! Join our team today and start looking forward to coming to work doing something you love!

Essential Functions:

• Provides leadership to assure that all store operations such as cash management, inventory management, inventory receiving, inventory auditing, and marketing are functioning in the most cost efficient and compliant manner.
• Performs daily, weekly, monthly, quarterly and annual sales reviews and provides suggestions for improvement to the Director of Retail
• Reviews, maintains and updates all retail SOP’s and assures that any changes are communicated to employees
• Oversees and ensures cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, maintaining and reconciling cash.
• Successfully implements change management across multiple locations.
• Prioritize a positive customer experience for all patrons.
• Effective at remote management of employees using teleconference and surveillance tools. 
• Foster a fun and safe work environment for all Cannabis & Glass retail employees.
• Lead implementation of change management.
• Hold team members accountable to store metrics.
• Provide store specific insight in order to bolster location-based sales and efficiencies.
• Ensure high standards of cleanliness and safety standards of the store.
• Hold team members accountable to standards and policies of the company.
• Using independent judgment and discretion, discipline and coach team members as they deem necessary and appropriate short of termination to ensure proper operations and conduct.  For all recommended terminations, review with HR and/or managers before final action is taken.
• Train and develop assistant store managers and retail associates.
• Measure employee performance to document feedback and training.
• Ensure inventory accuracy and compliance to law enforcement standards.
• Be an open vessel of communication between corporate and retail.
• Open availability with the ability to open and close retail locations.
• Work a minimum of 40 hours a week.
• Review inventory and employee metrics, take action on these as needed.
• Assigned various projects and policy implementations.
• Other duties as assigned.

Working Conditions:

• Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism to effectively handle.
• Work duties may require sedentary activities, active standing, stooping, and/or kneeling. 
• Retail stores are open 365 days a year with shifts typically occurring between 7:00 a.m. and 11:30 p.m.

Minimum Requirements:

• Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.  
• Must be able to stand for up to eight (8) hours per day.
• Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Must be able to reliably arrive at work on time for scheduled shifts.
• Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
• Must be able to type at least 40 words per minute.
• Must be able to move about the retail store, as needed, to assist customers and perform required functions.
• Must be able to remain in a designated work area for up to 8 hours per day with the exception of breaks as required by law. 
• Must be able to position oneself to access products within all areas of the store.
• Must be able to effectively communicate information and ideas so customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.   
• Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.
• Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
• Must be able to prepare, place and position retail products or items.
• Must be able to effectively communicate information displayed on digital screens.
• Must be able to perform other job duties as assigned.
• You must have the ability to work at all three of our Washington locations.

Job Requirements:

• Minimum of 21 years of age.
• Bachelor’s Degree in business, management, or related areas.
• 3-5 years of retail management or direct supervisory experience. 
• 3-5 years of inventory management experience.
• Experience working in a technology driven environment
• Exceptional written, verbal, visual communication and presentation skills
• Self-motivated with excellent organizational skills
• Ability to critically think and solve problems using discretion
• Must commit to coming to work sober. 
• Previous retail, sales and/or customer service experience is strongly preferred
• We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.

Benefits and Compensation:

• Pay range between $65,000-$75,000
• Bonus incentives programs.
• Employee discount includes 50% off smokable cannabis products.
• Generous bonus structure that earns free weed!
• Health, Dental and Vision insurance.
• Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Employee Discount Program offering exclusive discounts from top national retailers.
• Paid Sick Leave (PSL) and Personal Time Off (PTO.)
• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.