Director of Retail Operations

The Position:

Cannabis & Glass is looking to add a knowledgeable Director of Retail Operations in Spokane County. Join the most exciting and fastest growing industry in Washington! If you enjoy working with and talking about cannabis, this is the right job for you! Join our team today and start looking forward to coming to work doing something you love!

Essential Functions:

• Oversee store operations, policies, procedures, maintenance, and customer experience
• Make key contributions to the formulation of the company’s business strategies
• Develop effective partnerships with managers and store associates to help develop company policies and procedures
• Work directly with the CEO/COO and other corporate team members to make decisions for operational activities and set strategic goals
• Participate in proactive activities such as training and developing staff; discussing sales strategies, inventory control measures, loss prevention, and safety awareness
• Make recommendations to executive management for improvement of retail operations, company policies, procedures and practices
• Maintain knowledge of industry trends and legislation to ensure compliance 
• Assist in creating and maintaining various procedural manuals
• Prepare and deliver monthly statistical reports to executive management team
• Identify and target areas in which the business can improve operation and grow
• Research and implement new directives for growth opportunities
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Function as the liaison between retail operations and the corporate management team
• Ensure all locations have necessary supplies and equipment to function properly
• Follow up with administrative support to order any additional supplies and coordinate any maintenance requests
• Oversee the implementation of new policies and hold management team accountable to these processes
• Work closely with the Store Leaders at each location to coordinate and oversee larger projects as directed by ownership and corporate team
• Advise and coach all retail managers on management principles and operational situations that arise 
• Review employee feedback by assisting managers with employee development meetings for associates
• Make recommendations for promotions, performance improvement plans and terminations
• Assist in creation and follow through of performance improvement plans of employees 
• Coordinate bank pickups and drops
• Investigate any issues relating to inventory or cash loss 
• Develop and execute weekly merchandising strategies 
• Coordinate with procurement and marketing departments to ensure synergy across the company 
• Provides leadership to assure that all store operations such as cash management, inventory management, inventory receiving, inventory auditing, and marketing are functioning in the most cost efficient and compliant manner.
• Performs daily, weekly, monthly, quarterly and annual sales reviews and provides suggestions for improvement
• Reviews, maintains and updates all retail SOP’s and assures that any changes are communicated to employees
• Successfully implements change management across multiple locations.
• Effective at remote management of employees using teleconference and surveillance tools. 
• Foster a fun and safe work environment for all Cannabis & Glass retail employees.
• Lead implementation of change management.
• Provide store specific insight in order to bolster location-based sales and efficiencies.
• Open availability with the ability to open and close retail locations.
• Work a minimum of 40 hours a week.
• Assigned various projects and policy implementations.
• Other duties as assigned.

Working Conditions:

• Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism to effectively handle.
• Work duties may require sedentary activities, active standing, stooping, and/or kneeling. 
• Retail stores are open 365 days a year with shifts typically occurring between 7:00 a.m. and 11:30 p.m.

Minimum Requirements:

• Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.  
• Must be able to stand for up to eight (8) hours per day.
• Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Must be able to reliably arrive at work on time for scheduled shifts.
• Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.
• Must be able to type at least 40 words per minute.
• Must be able to move about the retail store, as needed, to assist customers and perform required functions.
• Must be able to remain in a designated work area for up to 8 hours per day with the exception of breaks as required by law. 
• Must be able to position oneself to access products within all areas of the store.
• Must be able to effectively communicate information and ideas so customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.   
• Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.
• Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.
• Must be able to prepare, place and position retail products or items.
• Must be able to effectively communicate information displayed on digital screens.
• Must be able to perform other job duties as assigned.
• You must have the ability to work at all three of our Washington locations.

Job Requirements:

• Minimum of 21 years of age.
• Bachelor’s Degree in business, management, or related areas.  Master’s Degree preferred
• Ability to think strategically and communicate at the executive level
• Demonstrated ability to effectively motivate, develop and manage 100 plus employees 
• An obsession with customer service and a willingness to do whatever it takes to satisfy customer needs
• 5+ years of senior management experience, preferably in a retail environment
• 5 years of inventory management experience.
• Strong technical skills with experience working in a technology driven environment
• Exceptional written, verbal, visual communication and presentation skills
• Self-motivated with excellent organizational skills
• Ability to critically think and solve problems using discretion
• Must commit to coming to work sober. 
• We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.

Benefits and Compensation:

• Pay range between $90,000-$120,000
• Bonus incentives programs.
• Employee discount includes 50% off smokable cannabis products.
• Generous bonus structure that earns free weed!
• Health, Dental and Vision insurance.
• Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Employee Discount Program offering exclusive discounts from top national retailers.
• Paid Sick Leave (PSL) and Personal Time Off (PTO.)
• Float holidays for the following: New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.