New

Infrastructure Analyst at Pon.Bike

Vacaville, CA

For more than 50 years, Cannondale has been a leading innovator in the cycling world.  As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.

 

About the Role

Hiring for our Vacaville, CA facility at Pon.Bike*

Are you passionate about solving problems, supporting people, and keeping critical systems running smoothly? Join our dynamic global IT team as an Infrastructure Analyst, where you'll be the first line of defense for end-user support, a trusted expert on local infrastructure, and a key player in maintaining the technology that powers our business. In this hands-on role, you'll tackle a wide range of technical challenges, from diagnosing and resolving issues to implementing and maintaining hardware, software, and network systems across our global infrastructure. If you thrive in a fast-paced environment, love variety in your work, and want to make a tangible impact every day, we’d love to meet you.

 

How You Will Make an Impact

·         Provide support for warehouse infrastructure systems and applications (including handheld scanners, MDM, security systems/cameras, and label printers).

·         Provide end-user support and coordinate with local vendors as needed.

·         Assist in managing local and cloud based servers and storage, including email, print, and backup systems, and their associated operating systems and software.

·         Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures.

·         Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards.

·         Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio.

·         Support research efforts on products, services, and emerging technologies to aid infrastructure development.

·         Assist in developing and executing test plans to check infrastructure and systems technical performance, and report findings.

·         Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed.

·         Help recommend and schedule security improvements and upgrades.

·         Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses.

·         Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures.

·         Participate in annual disaster recovery tests and document results.

·         Promote a positive working environment and effective teamwork in line with the company's values, behaviors, and culture.

·         Contribute to the company's success by assisting in other projects and tasks as assigned.

·         Follow internal controls and company policy as set by the company and job function.

·         Work collaboratively with the leadership team and support a culture of continuous process improvement.

 

What You Bring to the Table:

·         Bachelor’s degree in the field of computer science, information systems, or equivalent experience

·         3-5 years of related work experience.

·         Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)

·         Certifications or training related to Microsoft, Cisco or CompTIA. 

·         Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more.

·         Experience in systems and user access administration.

·         Basic technical knowledge of networking hardware, software, and protocols, PC, and platform operating systems (knowledge of Linux is a plus).

·         Understanding of hardware and software evaluation principles.

·         Analytical and problem-solving abilities.

·         Exposure to server virtualization technologies.

·         Familiarity with warehouse systems such as Zebra, SOTI, VisiTrak, and BarTender.

·         Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory.

·         Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object.

·         Basic automation programming skills (PowerShell, VBScript, Bash).

 

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. AWe value a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

*About the organization: As a proud member of the Pon Holdings family, we benefit from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Schwinn, Mongoose, Cannondale, Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Pon.Bike means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings. 

 

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