Infrastructure Analyst

For more than 50 years, Cannondale has been a leading innovator in the cycling world.  As more riders of all ages and abilities get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human-powered machine into the future each and every day. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. Fueled by a free-thinking, always-game, got-your-back mentality, we ditched the rulebook and set forward on a path to make iconic bikes that simply work better. We look forward to the ride with you.

About the Role: 

Come Ride With Us in our Woudenberg, Netherlands office, as our new Infrastructure Analyst. Reporting into our Senior Manager, Global IT Support, you’re the kind of person who loves being the first line of support when end-users need answers fast. You take pride in keeping local infrastructure running flawlessly, knowing that every smooth login, secure connection, and reliable system is thanks to your expertise. With your knack for diagnosing problems and delivering solutions across hardware, software, and networks, you don’t just fix issues, you ensure our entire global environment stays strong, connected, and ready for anything.

How You'll Make an Impact:

• Provide support for office infrastructure systems and applications (including conference rooms, MDM, security systems/cameras, and printers). 
• Provide end-user support and coordinate with local vendors as needed. 
• Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software. 
• Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures. 
• Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards. 
• Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio. 
• Support research efforts on products, services, and emerging technologies to aid infrastructure development. 
• Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings. 
• Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed. 
• Help recommend and schedule security improvements and upgrades. 
• Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses. 
• Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures. 
• Participate in annual disaster recovery tests and document results. 

What You Bring to the Table:

• Bachelor’s degree in the field of computer science, information systems, or equivalent experience 
• Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3) 
• Certifications or training related to Microsoft, ITIL, or CompTIA 
• 3-5 years of related work experience 
• Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more 
• Experience in systems and user access administration 
• Basic technical knowledge of networking hardware, software, protocols, PC, and platform operating systems (knowledge of Linux is a plus) 
• Analytical and problem-solving abilities 
• Understanding how to deploy SaaS environments, including hotfixes and patches 
• Managing user roles, access requests, and emergency transports in accordance with internal security policies 
• Familiarity with SaaS systems such as Asana, Power BI, Slack, Workday 
• Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory 
• Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object 
• Basic automation programming skills (PowerShell, VBScript, Bash) 

What we offer: 

• Hybrid work environment 
• Generous Paid Time Off  
• Great discounts on company products 
• Employee Wellness Program: Pon Fit  
• A mix of casual yet professional culture 
• Discount additional health insurance package  
• Onsite gym (Almelo and Woudenberg) 
• Travel reimbursement  
• Collective Labour Agreement Metalektro 
• Pension plan 

Want a closer look into what it's like to Come Ride With Us? Explore more of Cannondale on Instagram and LinkedIn.

About the organization 

As a proud member of the Pon Holdings family, Cannondale benefits from the strong foundation and extensive network of one of the Netherlands' largest family-owned businesses, as well as the largest bike portfolio in the world: Pon.Bike, including brands like Gazelle, Santa Cruz, Cervélo, Kalkhoff, Focus, Urban Arrow, Veloretti and Swapfiets. Being a part of Cannondale means being part of a dynamic and forward-thinking organization backed by the strength and stability of Pon Holdings.  

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cannondale we value a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, regardless of your gender or race, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Our DEI Mission Statement: At Cannondale, we are on a mission to inspire cycling for all. Whoever you were, are, or will be, you can find yourself here. Our diverse line-up of bikes reflects diverse voices, diverse communities, and diverse aspirations. We know the only way to foster that diversity is to foster inclusion in our perspectives. We are committed to not only seeking unique voices, but also cultivating, embracing, and channeling those of every member of the Cannondale community. We understand that doing so makes both our company and our products better. It’s why we want you to Come Ride With Us – because bikes belong to us all. 

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. For additional information, please click here. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know. 

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