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Customer Success Lead

United States

Join Us in Revolutionizing Oncology Care!

At Canopy, we’re transforming healthcare for cancer patients by shifting from episodic treatment to continuous, patient-centered care. Our cutting-edge technology empowers patients to manage symptoms and access support anytime, anywhere—ensuring they never feel alone. With Canopy, the clinic is always with them. 

Our innovative approach not only enhances the patient experience but also aligns clinic revenue with better health outcomes, creating a true win-win for everyone involved. By driving a 20% increase in treatment adherence and strengthening patient-provider connections, Canopy delivers life-saving results while elevating patient satisfaction to new heights.

Join us in shaping the future of oncology care! 🌿

Your Mission

As Customer Success Lead, you’ll play a dual role as both a strategic leader and hands-on partner to our most valued customers. You’ll help build and lead our customer success function while actively managing key relationships to ensure customers derive exceptional value from Canopy’s platform. Your role will directly influence customer satisfaction, retention, and expansion. This is a unique opportunity to build and scale the Customer Success function from the ground up at a mission-driven Series A company that’s reshaping cancer care.

You'll collaborate closely with Sales, Implementation and Product teams to shape the post-sale customer journey and drive long-term client success.

What You’ll Do

  • Lead & Build – Establish and scale Canopy’s Customer Success function, including team structure, tools, and processes.
  • Own Key Relationships – Serve as an executive point of contact for strategic accounts, building deep relationships with C-level stakeholders and clinical leaders.
  • Drive Retention & Growth – Ensure renewals, minimize churn, and identify expansion opportunities through thoughtful, data-informed account planning.
  • Partner Cross-Functionally – Collaborate with Sales, implementation, and Product to ensure customer feedback informs the roadmap and go-to-market strategy.
  • Set the Standard – Develop best practices for account management, including QBRs, ROI storytelling, and engagement metrics.
  • Coach & Inspire – Hire, manage, and mentor a growing team of customer success managers to deliver an exceptional customer experience.

What You’ll Bring

  • 7+ years of experience in Customer Success, Account Management, or Strategic Partnerships, with at least 2+ years in a people management and leadership capacity.
  • Proven success managing large enterprise accounts ($1M+ ARR) in a B2B SaaS environment.
  • Exceptional relationship management and communication skills, with a customer-first mindset.
  • Strong business acumen and ability to translate client needs into value-driven solutions.
  • Experience building or scaling a post-sales function at a high-growth startup.
  • Ability to work cross-functionally in a fast-paced, evolving environment.
  • Willingness to Travel – Up to 50% travel in a given month.
  • Experience in healthcare technology or working with clinical stakeholders.

Bonus Points

  • Familiarity with oncology care and/or remote monitoring
  • Passion for building from zero-to-one and leading in ambiguity.

Location & Work Environment

  • Remote Friendly! We embrace a hybrid/remote culture. While we welcome remote candidates, NYC-based hires are expected to work 3-4 days per week in our Chelsea coworking space.

Benefits

💰 Competitive Compensation
We offer a compelling salary and equity package to recognize and reward your contributions.

🩺 Comprehensive Benefits
Our robust benefits package includes:

  • Medical, dental, and vision coverage (select plans fully covered)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • Life insurance
  • Short- and long-term disability coverage
  • 401(k) to support your financial future

🌴 Flexible PTO
Recharge with our flexible PTO policy, designed to help you maintain a healthy work-life balance.

🏢 Inspiring Workspaces & Travel Perks

  • Enjoy a vibrant, collaborative coworking space in Chelsea.
  • Depending on your role, you may have opportunities to travel to client sites, our Tel Aviv office, or other destinations.

🌍 Hybrid & Remote Work Flexibility
We embrace a hybrid/remote culture, empowering you to work from where you thrive. While we are open to remote work for the right person, NYC-based employees are expected to come into the office.

 

EEO Statement

Canopy is proud to be an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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