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People Operations Director/Business Partner

US - Remote

About Us

At Canopy, we're on a mission to make hospitals a safer place for healthcare workers through innovative technology. We are a fast-growing, mission-driven company building thoughtful products that improve the daily lives of healthcare professionals. Our team is composed of talented individuals who thrive in collaborative, high-impact environments, and we’re looking for a People Operations Business Manager to help scale our people systems, programs, and operations as we grow.

Role Overview

The People Operations Director/Business Partner is a dual-impact role responsible for strengthening both CX team sustainability and Canopy’s HR operational foundation.

As Canopy scales, this role ensures our people systems and operating rhythms keep pace with growth. You will partner closely with Customer Experience leaders to improve team health, role clarity, and execution, while also owning the day-to-day reliability and scalability of HR operations across the company.

This is a hands-on builder role for someone who thrives at the intersection of people, process, and execution.

What You’ll Own

CX Team Health & HRBP Partnership

  • Serve as the primary People Ops partner for the CX organization

  • Identify burnout risks, workload imbalances, and role strain

  • Help CX leaders move from reactive firefighting to sustainable execution

  • Support leaders through growth, change, and organizational pressure

Org Effectiveness & Role Clarity

  • Audit roles, responsibilities, and workload distribution

  • Identify role drift, hidden labor, and inefficient handoffs

  • Partner with CX leadership and Business Operations to improve workflows and ownership

  • Support headcount planning using real capacity and workload data

Manager Enablement & Operating Rhythm

  • Coach CX managers on prioritization, capacity planning, and performance conversations

  • Help establish consistent operating rhythms (1:1s, retrospectives, planning cycles)

  • Clarify decision rights, escalation paths, and accountability

HR Operations Ownership (Company-Wide)

Own the day-to-day reliability and improvement of Canopy’s HR operations.

  • Manage core employee lifecycle processes (onboarding, offboarding, job changes, compensation updates)

  • Operate and improve HR systems and tools (HRIS, ATS, benefits administration)

  • Maintain People policies and ensure compliance with employment laws

  • Improve HR workflows, documentation, and operational scalability

Employee Feedback & Trust

  • Maintain listening mechanisms such as surveys and feedback forums

  • Ensure employee input translates into visible action

  • Serve as a trusted, neutral resource for employee concerns

Cross-Functional Partnership

  • Connect CX, Business Operations, Finance, and People

  • Support organizational changes and process improvements

  • Ensure people implications are considered in operational decisions

What Success Looks Like

Within the first year:

  • CX teams experience greater clarity, sustainability, and support

  • Managers plan work proactively instead of reacting to fire drills

  • HR operations become reliable, documented, and scalable

  • Employees understand how to navigate People processes with confidence

Ideal Background

  • 7–12+ years in People Operations, HRBP, or HR Operations

  • Experience building and leading HR Operations as a solo leader

  • Experience supporting Customer Experience, Support, or Services teams

  • Strong HR operations foundation in a scaling startup (building and lead

  • Comfortable balancing strategic thinking with hands-on execution

  • Experience partnering with Finance, Legal, and Operations

Key Traits

  • Execution-oriented with strong empathy

  • Clear thinker in ambiguous environments

  • Trusted partner to leaders and frontline employees

  • Systems thinker who simplifies complexity

  • Bias toward clarity, action, and follow-through

Why This Role Matters

This role helps Canopy scale responsibly by strengthening both the operational backbone of HR and the sustainability of the CX organization—ensuring our teams can perform at a high level while delivering exceptional outcomes for customers.

If you're excited about the opportunity to lead and shape innovative products, collaborate with a talented team, and make a positive impact on the lives of healthcare workers, we'd love to hear from you. Join us in making a difference and apply now!

The base salary range for this position is $150,000 - $170,000 per year, depending on experience and qualifications. Canopy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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