Implementation Manager

Build Your Career at Canto – Where Innovation Meets Impact 

At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto!

Position: Implementation Manager

Location: Remote (See eligible states below)

Who we are:

As the leading provider of Digital Asset Management (DAM), Canto helps teams around the world to organize, find, and share important creative files such as images, videos, and other media, by ensuring that assets are stored in a secure, centralized location. Iconic brands like LinkedIn, Godiva, PayPal, and Gymshark trust Canto to empower their creative teams and streamline their workflows.  

At Canto, you can expect to join a warm and welcoming team in a business that wants you to succeed. Employee satisfaction is of paramount importance to us, and we show this through a wide range of benefits including working from home, flexible working hours, and additional benefits offered for wellness, food, and home internet. We know how important the role Implementation Manager is to our business and are committed to supporting your personal and professional development.  

Job description: 

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages, and retains best-in-class talent!

In this position, you will be a subject matter expert for the Canto product. This involves helping to teach, implement, and support our customers on this product. This position requires a high level of client interaction via calls and online meetings, responding to emails promptly.

The right person for this job enjoys working with clients, has a technical aptitude on business applications, has a strong client focus, exhibits the right communication skills, and can consult with clients on how to use products to improve their daily workflow.

Responsibilities:  

• Lead and participate in client meetings as you educate, train, and advise customers on how to implement the Canto product successfully. Frequent client calls are a regular part of this responsibility.
• Provide go-live support, knowledge transfer, and documentation as necessary.
• Ensure that the software solution is implemented quickly and successfully within the client's timeline, laying the groundwork for long-term customer success.
• Project manage your customers and internal partners to keep the implementations on track and successful.
• Conduct project hand-off to the Canto Account Management team.
• Regularly meet with team members and the client to deliver status updates, resolve project issues, and design solutions.

Qualifications:

• Experience with software implementation and assisting customers. 
• A customer-focused approach, as well as good organizational skills, and an efficient solution-oriented working style. 
• Experience with SaaS/Cloud solutions.
• Experience in Customer Success Management/Client Success Management, ideally involving SaaS.
• An affinity for tech and the ability to quickly familiarize yourself with software. 
• Ability to work independently while demonstrating excellent interpersonal, analytical, and communication skills.
• Possess the ability to think critically and outside of the box to help your customers solve challenges and use-cases.
• Experience working in a fast-paced environment, with consistent change, and the ability to manage multiple concurrent projects.
• A self-starter who likes to learn and ask questions.
• Excited to receive feedback and continue developing your skills and knowledge base.

What we offer: 

• An exciting, multifaceted, and international workplace
• A mentor who will guide you through the onboarding process
• A cooperative and supportive team
• Attractive compensation packages
• Generous employee benefit Stipend for Health & Wellness, Internet, Phone, and Food & Beverages
• Employee option scheme
• Team outings and events 

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment. Please note that this list may be subject to change and updates based on the company's operational requirements and staffing needs. Applicants are encouraged to check the eligibility criteria carefully before applying

Why Canto is the Place to Be!

Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.

Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.

Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.

Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.

Your Voice Matters – We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.

Balance that Works for You – We believe success comes from a healthy work-life harmony.

Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.

A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

Come be part of something exciting—your future starts here!

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.