Application Support Engineer with Salesforce

Job Title: Application Support Engineer with Salesforce 

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

 

Job Title: Application Support Engineer with Salesforce 

Location: Bangalore

Experience: 3-6years

Shift Timings : 11 to 8 PM or 12 to 9 PM

Position Overview:
We are seeking a dedicated Application Support Engineer to join our team in Bangalore. The successful candidate will play a vital role in ensuring the efficiency of our operations through effective ticket management and collaboration with cross-functional teams.

 

Key Responsibilities:

• Follow up on ticket submissions and manage tracking systems to ensure prompt issue resolution.
• Initiate analyses and work with diverse teams, including Developers, Business Analysts, and Architects, to implement fixes for reported issues.
• Document processes and operational modes related to daily functions, ensuring all information is accurately captured.
• Record actions and updates in relevant tracking tools such as Salesforce and Confluence.

 

Key Requirements:

• Functional expertise in Asset Management and a deep understanding of product manufacturing processes and investment fund distribution.
• Strong IT and Data skills, particularly in SQL, data modeling, and project management methodologies.
• Knowledge and experience with support activities.
• A minimum of 3 to 6 years of relevant work experience is preferred.
• A blend of technical and functional skills will be highly advantageous.
• Salesforce knowledge is a mandatory (Modules – CRM , IM Library , Product management)
• L1-L2 support role with Knowledge on Asset and Wealth Management as a mandatory skill set

 

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.