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Implementation Support Engineer (She/He/They)

Poland

CAPCO POLAND

Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry.

We are also:

  • Experts in banking and payments, capital markets and wealth and asset management
  • Committed to growing our business and hiring the best talent to help us get there
  • Focused on maintaining our nimble, agile and entrepreneurial culture

 

About the role:

We are seeking an experienced Implementation Support Engineer – Cloud Processing Service to support the delivery of modern payment processing capabilities across complex client environments.

In this role, you will combine hands-on implementation expertise with knowledge of payment authorization flows and transaction processing to drive successful onboarding, integration, and production rollout.

 

Key Responsibilities:

  • Support end-to-end implementation including onboarding, configuration, testing, deployment, and stabilization
  • Troubleshoot authorization flows, transaction routing, and response code issues
  • Collaborate with clients, processors, gateways, and acquirers to resolve challenges
  • Contribute to testing, defect triage, and production readiness activities
  • Analyze transaction logs and processing errors to identify root causes
  • Prepare documentation and runbooks for implementation and support
  • Work closely with stakeholders to ensure smooth delivery

 

Required Skills & Experience:

  • 5–7 years of experience in payment technology or transaction processing
  • Strong understanding of card payment flows and lifecycle events
  • Experience with API integrations (REST/JSON) and webhooks
  • Ability to analyze logs and diagnose issues in distributed systems
  • Strong communication and stakeholder management skills

Nice to have:

  • Experience with cloud-based payment platforms
  • Knowledge of Agile methodologies
  • Exposure to production support in high-volume environments

 

ONLINE RECRUITMENT PROCESS STEPS

  • Screening call with the Recruiter
  • Competencies interview with Capco Hiring Manager
  • Client’s interview
  • Feedback / Offer

 

We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on diverse projects.

 

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