Back to jobs
New

Branch Administrator

Rockville, MD

About Us
Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 6 out of 7 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Branch Administrator provides administrative operational and customer service support to ensure the efficient daily operation of the branches. This position serves as the primary administrative resources for branch management by coordinating branch activities, maintaining operational records, supporting compliance requirements, assisting with employee scheduling, and training documentation, and ensuring exceptional customer service. The Branch Administrator works closely with branch leadership to promote operational excellence, regulatory compliance, and achievement of branch performance goals. The Branch Administrator will also assist and lead staff to develop a more conducive sales environment by learning customer needs and guiding them to appropriate sales staff to assist in developing deeper relationships

Position Responsibilities

  • Acts as the escalation point for the Branch staff in relation to transaction questions, overdrafts, wire transfers, online access issues, and general issues that the branch staff does not have the authority for decision making on
  • Oversee overall branch security and conduct periodic spot checks and audits to ensure compliance with all policies and procedures
  • Ensure adherence to banking regulations, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Know Your customer (KYC), and customer privacy requirements
  • Manages work schedules, performance, hiring, sales referrals, coaching, and recognition for the branch team
  • Maintain accurate operational documentation to support regulatory compliance
  • Assist management in implementing corrective actions identified during audits or compliance reviews
  • Report operational risks or suspicious activities in accordance with bank policy
  • Assist in cash ordering with the Fed, and couriers, supply inventory, and security documentation
  • Deliver professional and courteous service to customers.
  • Monitor operational deadlines and ensure timely completion of required tasks
  • Assist management with special projects and branch initiatives
  • Support branch sales initiatives by identifying opportunities to refer customers to appropriate banking products and services

Minimum Education & Experience

  • Bachelor’s degree and/or equivalent years of experience working in a management role within a bank branch
  • Strong interpersonal, communication and public relation skills.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication abilities.
  • Strong diligence, accuracy, problem-solving, and decision-making skills

 

Technical Knowledge and Skills

Proficiency with Microsoft office suite (Word, Excel, Outlook and PowerPoint. Has expert level of knowledge in the following systems

•    Integrated Teller    
•    BPM
•    Q2
•    Mantle
•    FISERV
•    Cash Management Products  
•    Deposit products
•    Ability to travel as needed.

 

Compensation

  • Base Salary Range: $110,000 - $140,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description. 
  • Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

  • This is an in-person role expected to work in office Monday-Friday. This person will ideally sit out of our Rockville, MD headquarters location.

Why Join Us?

  • Join a growing company with a culture that fosters an entrepreneurial spirit
  • Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? 
  • Company Contributions to your 401k - Regardless of your contribution
  • Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
  • Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities 

 

Supporting Businesses. Helping People. Strengthening Communities. 
Capital Bank, N.A. is an E-Verify, Affirmative Action and Equal Opportunity Employer.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Capital Bank’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.