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Senior PC Support Technician

College Station, Texas

About Us
Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. With over $12 billion in assets and more than 600 team members, we provide essential financial services to farmers, ranchers, rural homeowners, and agribusinesses. As part of the nationwide Farm Credit System, we are dedicated to supporting rural communities and agriculture.

Why Join Us?
We seek motivated individuals who share our core values: commitment, trust, value, and family-like respect. As a customer-owned cooperative, we align employee success with member success, offering competitive pay, growth opportunities, and a supportive environment.

Our Benefits:

  • Incentive Program: Company-wide, goals-based rewards.
  • Accrued Time Off: Earn 13 days of annual leave and 15 days of sick leave per year, plus enjoy 10–12 paid holidays annually.
  • Retirement: 401(k) with up to 9% employer contribution/match.
  • Health Coverage: Affordable medical, dental, and vision plans.
  • Parental Leave: 8 weeks of paid parental leave.
  • Life & Disability Insurance: Employer-paid coverage.
  • Education & Wellness: Tuition reimbursement and up to $400 for wellness expenses.

 

At Capital Farm Credit, you’ll find more than a job—you’ll find purpose.

 

EDUCATION REQUIREMENT:

  • Associate’s degree in management information systems or related field or equivalent experience.

JOB REQUIREMENTS:

  • Five (5) to seven (7) years’ experience maintaining and deploying Information Technology systems. Experience must include troubleshooting information technology systems, providing end user support, and help desk operations.

FUNCTIONS:

  • Supports Association staff with IT related incidents over the phone or by traveling to the branch location at the direction of the Dir IT Infrastructure & Supp.
  • Manages, maintains, and inventories the IT assets of the Association. Researchers available enhancements to the IT business systems that will promote operational and cost efficiencies in delivering credit and related services of the association.   
  • Performs installation and maintenance of IT hardware and software resources, as well as providing end user support.   
  • Maintains records and containing information regarding incident resolution and support procedures.
  • Offers support and training to association employees in the use of Computer hardware and/or software. Acts as a liaison between association employees and FCBT or other providers of IT training or services.
  • Assists senior-level staff or management in implementing and enforcing IT security policy and procedures.
  • Assists IT Support Manager, IT Operations Manager, and IT Compliance Officer in performing disaster recovery planning and testing and performs data retention/recovery tasks.
  • Responsible for all Association mobile device support.
  • Implements office installations, moves, rewires, changes at the direction of the IT Support Manager.

PREFERRED SKILLS:

  • General knowledge of business systems software applications.
  • Specialized knowledge of computer and network hardware, operating systems to include Windows 10, Windows 11, Windows Server, and Microsoft Office applications.
  • Skill in problem-solving including problem identification, fact finding, research, analysis, and solution development.
  • Ability to train users with basic network and business applications. 

At the discretion of CFC, position may be offered at alternate titles and other business experience may be considered relevant. AA/EOE/M/F/D/V; Full description available on request.

Equal Opportunity Statement
Capital Farm Credit is committed to creating a diverse and inclusive workplace. The position title and requirements may be adjusted based on the candidate's experience and qualifications. We welcome applicants of all backgrounds and do not discriminate based on race, color, gender, religion, national origin, disability, veteran status, or any other protected status. A full job description is available upon request.

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