Graduate Business Operations Associate

We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏡🏢This is a Hybrid role, the US Business Operations team work from our Cardiff Offices 3 days per week.

US Business Operations Team at Capital on Tap

This is an opportunity to be on the ground floor of something huge. Our US business is still in its infancy, offering a unique chance to make a tangible impact and truly shape its future. You'll be joining a small, dynamic team within our Cardiff office, working directly on the expansion into the American market.

What You'll Be Doing🔎

As a Business Operations Associate, you'll be at the heart of our strategic initiatives for the US market, taking key projects from inception to completion. You'll report to the Head of US Business Operations and collaborate closely with diverse teams, including Product, US Compliance, and Data Science.

• Driving strategic projects end-to-end: From launching new product features to re-designing our underwriting strategy, you'll ensure timely and flawless delivery by coordinating all necessary teams, stakeholders, and project parts.
• Implementing critical initiatives: You'll manage marketing changes, define new processes, and support seamless rollouts to our customer-facing teams.
• Optimising the customer experience: Analysing customer journeys, gathering vital feedback, and using these insights to design impactful new pilots and initiatives.
• Solving complex challenges: Proactively resolving incidents within the US business, assessing customer impact, and swiftly defining and executing remediation plans.
• Monitoring and measuring success: Creating insightful Looker dashboards and keeping stakeholders informed on key performance indicators (KPIs) to track initiative performance post-launch.
• Becoming a US business expert: You'll deeply understand our systems and the US market, becoming the go-to person for leading project implementation and delivery.
• Championing operational excellence: Be a key source of US market knowledge in Cardiff, continuously looking for ways to improve processes and drive efficiency across the office.

We're Looking For
Required skills:

• A recent graduate with a 2:1 or above, typically from a quantitative or analytical field such as Sciences, Maths, Engineering, or Finance.
• A natural problem-solver with an innate curiosity and a rapid learning ability. You're comfortable navigating ambiguity and enjoy turning chaos into clarity.
• Action-oriented and quick on the uptake, able to quickly grasp new concepts and hit the ground running. You're proactive and don't wait to be told what to do.
• An excellent communicator with strong interpersonal skills, capable of working effectively with diverse teams across the business.
• Highly organised with an exceptional eye for detail, passionate about optimising processes and leaving things better than you found them.
• Comfortable switching between being a collaborative team player and confidently leading initiatives independently.

Nice to have skills:

• If you're excited by the idea of building something from the ground up and thrive in a fast-paced environment, this could be your ideal next step.

Diversity & Inclusion🌈

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We work hard, but we also believe in celebrating our successes and fostering a vibrant culture. Our Cardiff office is designed to be a fun and collaborative space, complete with a couple of office dogs!

Check out our benefits:

• 🏥 Private Healthcare including dental and opticians services through Vitality
  ✈️ Worldwide travel insurance through Vitality
  🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  👛 Salary Sacrifice Pension Scheme up to 7% match
  🏖️ 28 days holiday (plus bank holidays)
  📖 Annual Learning and Wellbeing Budget
  👪 Enhanced Parental Leave
  🚲 Cycle to Work Scheme
  🚂 Season Ticket Loan
  💬 6 free therapy sessions per year
  🐶 Dog Friendly Offices
  🍫 Free drinks and snacks in our offices

Want to learn more about our values, mission, and benefits? Check out our careers page here.

Interview Process🤝

🤝First stage: 30 minute intro and values call with Talent Partner (Video call)
🤝Second stage: 45 minute CV overview with Team Manager (Video call)
🤝Third stage: Assessment/Presentation

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)