Senior Collections Officer

We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

📈Check out the development opportunities in the Collections team.

🏡🏢This is a Hybrid role, the Collections team work from our Manchester Offices 3 days per week. You’ll be expected to work from the office full time for your first 6 weeks while you complete your onboarding and training.

Shifts
You’ll work 37.5 hrs a week between 8am-8pm Monday-Friday. The shifts are:

8am-4:30pm
9am-5:30pm
11:30am-8pm (one week in every 4 with option to work fully remote that week)

What You’ll Be Doing ✨
You’ll be the escalation point for not just high-value/ complex accounts but also the bankruptcy process, global deceased process and further internal collections processes.   You will work closely with internal teams and external stakeholders to resolve payment issues and minimise bad debt. 

• Contacting high-risk customers in arrears through various channels, including phone calls, emails and written correspondence.
• Maintain a professional and empathetic communication style to understand customers’ financial situations and negotiate payment arrangements. 
• Investigate and resolve payment discrepancies or disputes in collaboration with relevant internal departments, such as chargebacks, and disputes/ prod ops. 
• Take ownership over processes such as Bankruptcy/ Business Insolvency/ Deceased, etc to ensure we provide accurate and timely information to our customers and the business.
• Creating/ managing workflows and meeting SLAs. 
• Handle the queries on the floor from agents and have the flexibility to manage this as a team to ensure equal opportunities are provided to handle the floor. Also, to ensure this is communicated clearly not just amongst your team but the wider department too. 

We’re Looking For ✨

• Experience within a Collections within financial services 
• Track record of delivering against target KPIs consistently
• The ability to prioritise your work to provide the best outcomes for the department and business.
• Ability to work in a fast-paced environment and adjust to change. 
• Strong negotiation and communication skills.

Diversity & Inclusion 🌈
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and optician services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process 🤝

• First stage: 30 minute intro and values call with Talent Partner (Video call)
• Final stage:  60 minute experience and skills assessment with Senior Team Leader (In Person)

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)