Director of Risk

Whether they’re building great payment software or collaborating with a client, every CardFlight employee is committed to empowering small businesses to accept electronic payments with ease. Our team works primarily remote in over 25 US states and is passionate about delivering easy to use software to help small businesses accept payments from their customers. Joining our team means that you will be part of a fast-moving company, work collaboratively with others, and have a direct impact on making payments simpler for small businesses. 

We’re currently looking for a Director of Risk that will take a key role on our location-neutral team. The team is responsible for the underwriting, risk management and compliance functions of our payment facilitation business (SwipeSimple Connect). In addition to overseeing these key functions and directly managing our Risk team, this individual will be responsible for interpreting and applying payment card industry guidelines, crafting policies & procedures, and assessing & managing risks posed to the company. The ideal candidate will bring strong industry and market knowledge to the company and will have experience working closely with sales and support teams, as well as implementing and scaling underwriting, risk management and/or compliance software tooling.

What You’ll Do

• Create, maintain and update the policies and procedures for the compliance, underwriting and risk functions at the company 
• Ensure policies, procedures and business processes are aligned with card brand, government and banking regulations as well as business objectives (e.g., revenue targets, customer experience expectations, company values, etc.)
• Manage, monitor, train and coach members of the compliance, underwriting and risk teams
• Design and implement management reporting to inform management of performance and risk levels of merchants and levels of adherence to compliance standards
• Create strong cross functional relationships with Sales and Customer Ops leaders in order to ensure there is a feedback loop/interface protocols in place that result in continuous improvement
• Risk Management
• Oversee and participate in daily analysis of merchant activity, outgoing communications to merchants/partners as well as periodic portfolio analysis
• Shadow and coach the risk team, and act as the primary reviewer for high ticket merchant transactions
• Respond to recommendations from the risk team for holding and releasing funds as well as escalated items
• Underwriting
• Oversee and participate in application review, data entry and underwriting of all files presented for approval
• Shadow and coach the underwriting team, and act as the primary underwriter for high volume / high risk merchant accounts
• Compliance 
• Monitor changes in card brand, governmental, banking and other relevant payments industry regulations
• Recommend changes to existing risk management and underwriting policies and procedures to ensure compliance with the changing regulatory environment.
• Review and ensure compliance standards are properly accounted for in the policies of other departments within the company
• Manage external compliance-related audits and third-party reviews
• Lead compliance training across the company and coach applicable managers/employees on how to perform their daily functions compliantly

What You’ll Bring to the Table

• Bachelor’s degree or equivalent
• At least ten (10) years of compliance and/or risk management experience in the merchant acquiring, payment facilitation and/or ISO environment
• Advanced knowledge of card brand, governmental, banking and other relevant payments industry regulations rules and regulations, including PayFac-specific program requirements
• Demonstrated ability to design, document, evaluate and improve upon underwriting and risk policies and procedures in a dynamic fast-paced environment.
• Exceptional interpersonal skills and ability to effectively interact with a wide range of stakeholders across the company
• Demonstrated ability to manage multiple priorities, delegate tasks to appropriate resources and maintain high-quality work product standards across your team
• Demonstrated people management skills and the ability to develop (and maintain) strong business relationships.
• Exceptional communication skills, both written and verbal
• Superior organizational and time management skills as well as a strong attention to detail
• Sound judgment, strong problem solving and analytical skills
• Resourcefulness as well as a process- and results-orientation
• Ability to learn quickly and to work both independently and as part of a team toward the achievement of company goals
• Experience managing operational relationships with sponsor bank risk teams
• Risk management experience across a wide range of small business merchant industry verticals and payment types (card present and card not present)
• Experience working within a software and technology-driven company and culture

Why You'll Love Being A Part Of Our CardFlight Team

• Location-neutral work environment
• Home-office equipment stipend
• Flexible paid time off
• Employee Engagement (Lunch & Learns, team building events)
• Learning & Development culture
• Comprehensive health benefits
• Competitive compensation and company ownership/stock options
• And more!!

Our signature product, SwipeSimple, is used by 125,000+ small businesses across the country. SwipeSimple is a software solution that enables small businesses to accept payments seamlessly via phone, tablet or computer. SwipeSimple is sold through a partner network comprising financial institutions, merchant service providers, and independent sales organizations. The solution is also sold directly by CardFlight through SwipeSimple Connect.

The target cash compensation range for this role is between $165,000 - $200,000 annualized, consisting of an annualized base salary of $150,000 - $180,000 and an annualized target bonus of $15,000 - $20,000. In addition to competitive cash compensation, this position is also eligible for equity awards based on factors such as experience and performance. At CardFlight, we lead with respect for one another, our customers and business partners, vendors, and prospective employees. Our objective is to ensure CardFlight team members are passionate about the growth of our company, supported in their personal growth and development, and connected to their colleagues. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.