Client Relationship Specialist

Position Summary

Cardinal Point Wealth Management, ULC is a Canada-U.S. cross-border wealth management firm that specializes in providing personalized investment, tax, estate, transition, and financial planning solutions to affluent individuals and families. Clients seek a long-term relationship with a trusted wealth manager to simplify their financial lives and manage their investments effectively. This is a full-time on-site role for a Client Relationship Specialist located in Montreal, Quebec, Canada. The Client Relationship Specialist will be responsible for ensuring customer satisfaction, providing customer support, effective communication, utilizing analytical skills, and delivering exceptional client service on a daily basis.

 

Primary Responsibilities: 

• Assist PMs with all administrative issues, including reviewing transfer-ins, servicing 
  clients, and corresponding with clients and custodians
• Draft and execute Letters of Direction (LODs) as needed for client transactions and 
• Follow up and assist with estates, including account documentation, rollovers, and 
  deemed disposition.
• Facilitate the onboarding process for new clients by preparing and organizing 
  account opening documentation 
• Process conversions from RRSP to RRIF for clients in accordance with regulatory 
  requirements 
• Cash management, ensuring liquidity for withdrawals and purchases 
• Redeem/purchase money market securities 
• Perform FX conversion
• Cash, assets and transaction reconciliation with custodian
• Handle client requests such as EFTs, cheques, wires, and bank transfers 
• RRSP/TFSA/RESP contributions, RRIF/LIF payments and/or modifications 
• Reconcile accounts with custodian monthly and quarterly for SOX auditing 
• Prepare material for tax reporting and liaise with clients' accountants 
• Update clients' tax information with custodians, including FACTA and W-8BEN 
  forms, to ensure compliance 
• Provide backup support to other Administrators to maintain continuity of operations 
• Work with the administrative team to foster teamwork and achieve timely output 
• Analyze procedures and suggest improvements to optimize operational processes 
• Help Implement quality controls and standard operating procedures for portfolio 
  valuations, trading, settlement, and other operational activities 
• Quarterly reports: filter client database through international terrorist and PEP data 
  base; AML transaction verification: Broker commission analysis 
• Assist in assessing the suitability of investments and ensure guidelines in the 
  Investment Policy Statement are upheld 
• Assist in managing asset mix compliance, concentration reports, industry 
  diversification, and margin accounts. 

 

This is an exempt position. The annualized base pay range for this role is expected to be between $75,000-$80,000.00 CAD.  Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set.  The base pay is just one component of the total compensation package for employees.  Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate’s experience and education.

 

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Résumé du poste

Cardinal Point Wealth Management, ULC est une firme de gestion de patrimoine transfrontalière Canada–États-Unis spécialisée dans la prestation de solutions personnalisées en matière d’investissement, de fiscalité, de planification successorale, de transition et de planification financière pour une clientèle aisée composée de particuliers et de familles. Les clients recherchent une relation à long terme avec un gestionnaire de patrimoine de confiance afin de simplifier leur situation financière et de gérer efficacement leurs investissements. Il s’agit d’un poste à temps plein, en présentiel, pour un(e) spécialiste des relations clients basé(e) à Montréal, Québec, Canada. Le ou la spécialiste des relations clients sera responsable d’assurer la satisfaction de la clientèle, de fournir un soutien aux clients, de communiquer efficacement, de mettre à profit ses compétences analytiques et d’offrir un service à la clientèle exceptionnel au quotidien.

 

Responsabilités principales

• Assister les gestionnaires de portefeuille (PM) dans toutes les tâches administratives, y compris l’examen des transferts entrants, le service aux clients et les communications avec les clients et les dépositaires
• Rédiger et exécuter des lettres d’instructions (LODs) au besoin pour les transactions des clients
• Effectuer le suivi et apporter un soutien dans le traitement des successions, incluant la documentation des comptes, les roulements et les dispositions réputées
• Faciliter le processus d’intégration des nouveaux clients en préparant et en organisant la documentation d’ouverture de comptes
• Traiter les conversions de REER en FERR conformément aux exigences réglementaires
• Gérer les liquidités afin d’assurer la disponibilité des fonds pour les retraits et les achats
• Effectuer l’achat et le rachat de titres du marché monétaire
• Effectuer des conversions de devises (FX)
• Effectuer le rapprochement des encaissements, des actifs et des transactions avec le dépositaire
• Traiter les demandes des clients telles que les transferts électroniques de fonds (TEF), les chèques, les virements et les transferts bancaires
• Gérer les cotisations REER/CELI/REEE ainsi que les paiements et modifications de FERR/FRV
• Effectuer les rapprochements de comptes avec le dépositaire sur une base mensuelle et trimestrielle dans le cadre des audits SOX
• Préparer la documentation pour les déclarations fiscales et collaborer avec les comptables des clients
• Mettre à jour les informations fiscales des clients auprès des dépositaires, y compris les formulaires FATCA et W-8BEN, afin d’assurer la conformité
• Fournir un soutien de relève aux autres administrateurs afin d’assurer la continuité des opérations
• Collaborer avec l’équipe administrative afin de favoriser le travail d’équipe et respecter les échéanciers
• Analyser les procédures et proposer des améliorations afin d’optimiser les processus opérationnels
• Contribuer à la mise en place de contrôles de qualité et de procédures opérationnelles normalisées pour les évaluations de portefeuille, les transactions, les règlements et autres activités opérationnelles
• Produire des rapports trimestriels : filtrer la base de données clients à l’aide de bases de données internationales liées au terrorisme et aux PPE; effectuer la vérification des transactions AML; analyser les commissions des courtiers
• Participer à l’évaluation de la pertinence des investissements et veiller au respect des lignes directrices de la politique de placement
• Aider à la gestion de la conformité de la répartition d’actifs, des rapports de concentration, de la diversification sectorielle et des comptes sur marge

 

Cardinal Point is a Canadian-U.S. wealth management company created to service the sophisticated needs of high net-worth families. Our financial advisors operate under the fiduciary standard and understand that your wealth, family, interests and values are all interconnected. We are dedicated to providing investment management, financial, estate and tax planning solutions to residents of Canada and the U.S., Canadians moving to the U.S., Americans moving to Canada and Canadian and U.S. expats living abroad. Cardinal Point is part of Focus Financial Partners, a leading financial services firm comprised of wealth management, family office, and business management services. For more about Cardinal Point, visit: https://cardinalpointwealth.com/ or follow the company on LinkedIn.

Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. 

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@focuspartners.com.

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For Montana Applicants: If hired, the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section 39-2-901. 

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law. If you willfully provide false information about your ability to perform the essential functions of the job, with or without reasonable accommodations, you may be barred from filing a claim under the provisions of the Workers’ Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation.  The Company complies fully with the Americans with Disabilities Act.