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Provider Partnerships Program Manager

United States (Remote)

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly into communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

Care Access is seeking a highly motivated and results-driven individual to join our team as a Provider Partnerships Program Manager. In this role, you will help build and maintain an internal project management structure to ensure clear communication and alignment. Your primary focus will be gathering and tabulating the real-time data on physicians who support our clinical research studies through our Trial Access Partner program and refer patients to participate in studies. Additionally, you will help create automated systems to track and record activities, partner with senior management to keep the internal team up to date and ensure high-quality data integrity across all projects. The successful candidate will play a vital role in driving study delivery, promoting Care Access, and supporting business growth. Position overview required. This should read as a mission statement rather than a list of tasks

How You'll Make An Impact

  • Generate reports and analyze campaign activities, trends, and performance metrics leveraging various systems such as bit.ly, PowerBI, and Salesforce
  • Manage service requests and other legal contracts from requesting submission to closure 
  • Lead the planning, preparation, and execution of high-impact meetings with healthcare providers. Effectively communicate value propositions and key messages
  • Provide timely updates to Provider Partnership team
  • Support automated reporting processes to collect and maintain provider data
  • Identify and propose new options and make recommendations to support business growth supporting expansion into new practices across the region/country
  • Ensure all data tracked in Salesforce is up to date
  • Provide updates to the Provider Partnership Liaisons so they can inform main points of contact
  • Comply with all regulatory and in-house standard and corporate operational requirements
  • Ensure high-quality customer service is provided to physicians and other healthcare professionals across the country/region.  
  • Implement new service models within region/country to enhance clinical trial delivery
  • Create automated reporting to gather data
  • Keep up to date with local and national healthcare news, issues, and guidance
  • Represent at industry conferences ensuring appropriate engagement and follow-up

The Expertise Required

    • Proficient in utilizing CRM software and other pertinent tools. 
    • Have gained a strong background on delivering to targets, along with a focus on quality. 
    • Have experience of working within a highly regulated environment. 
    • Excellent communication skills. 
    • Ability to represent a company with the research community and other healthcare providers. 
    • Have in depth knowledge of clinical research market and changing business environments. 
    • Proactive approach with the ability to work autonomously. 
    • Strong analytical skills and ability to interpret data. 
    • Excellent problem-solving skills. 
    • Skilled in collaborating with cross-functional teams to meet sales objectives. 
    • The ability to multi-task and work well within a high-paced pressurized environment. 
    • The ability to use your initiative to deliver a great customer experience. 
    • Intermediate/Advanced IT skills including experience of using Salesforce, Word, Excel, Outlook, and PowerPoint. 
    • Experience with AI is a plus

     

    Certifications, Education, and Experience:

    • 3-5 Years of experience in the life sciences domain, preferably clinical research

    How We Work Together

    • This role requires up to 50% travel requirements further explained below. Length of travel will depend upon study requirements, staff needs, and company initiatives.
      • Type of travel required: National

    Diversity & Inclusion

    We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. 

    We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    Care Access is unable to sponsor work visas at this time.

    If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com

     

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