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Director/VP of Client Success

Remote

Director/Vice President of Client Success

Nashville, TN or Remote

The Director/Vice President of Client Success is a highly visible, client-facing role. The role’s core responsibilities are to maintain operational excellence and P&L management/profitability for each of the accounts assigned to them, help build and maintain productive client relationships, and support the development and implementation of growth opportunities. This role will interact daily with executive leadership and must be analytically rigorous, an independent problem solver, and an excellent communicator.

Pending individual consideration, the person hired for this role may join CareBridge as a Director of Client Success or Vice President of Client Success, reporting to a Chief Growth Officer. Over the subsequent 3 to 6 months, a Director would be afforded the opportunity to display the qualities required for the Vice President role. If those qualities are successfully displayed, the person would be prompted to Vice President and be assigned full account ownership responsibilities.

Responsibilities:

Client Success

  • Develop and maintain strong, lasting client relationships.
  • Monitor internal and external performance metrics and work cross functionally with Operations to address any relevant barriers.
  • Conduct internal analyses to identify root cause issues impacting program performance, and independently develop proposals to address issues identified.
  • Create and maintain detailed client-facing Excel reporting packages to promote engagement with CareBridge programs and highlight program effectiveness.
  • Create both custom and templated client-facing PowerPoint presentations to report program data, prompt discussion, and motivate engagement.
  • Provide clients with data related to program results for use in RFPs, presentations, and other external communications.
  • Represent the CareBridge mission, vision, and financial opportunity to clients both verbally and in all developed materials to advance company growth and performance.

 

Growth

  • Support the Chief Growth Officer and Growth team in pipeline, prospecting, and contracting.
  • Led certain marketing efforts such as conference planning and material development.
  • Support the development of company materials for use with external stakeholders.
  • Present results and market experience to potential clients in a compelling and engaging manner.
  • Support analysis of customer data to develop forecasts and opportunity analyses.

 

Other

  • Collaborate with cross functional operations and finance teams to forecast and track key operational and financial metrics.
  • Clearly communicate the progress and strategy of Client Success efforts across the Executive Management Team.

 

Qualifications:

Required:

  • Bachelor’s degree
  • Problem solver- Displays a high level of interest in understanding new problems, building mental frameworks to understand the problems,
  • High level of proficiency in Microsoft Office applications, including PowerPoint and Excel
  • 5+ years of professional experience in a field such as healthcare, government, consulting, investment banking, private equity, or another related field
  • Collaborative team approach and experience effectively partnering with other corporate functional and executive leaders across the organization to ensure business priorities and needs are communicated, understood, and fulfilled
  • Demonstrated success in collaborating with colleagues in high performing teams
  • Strong leadership competencies, including strategic planning, verbal and written communication skills, presentation skills, and problem solving
  • Demonstrated quantitative modeling or related experience (e.g., in Excel)

 

Preferred (Not Required):

  • Prior experience in consulting, investment banking, private equity, or a related field which combines analytical rigor, independent problem-solving, and client-facing experience.
  • Experience in large scale healthcare or state Medicaid and Medicare program knowledge.
  • General Medicare Risk, HCBS and/or Long Term Support Services (LTSS) product and customer knowledge.

 

Those who thrive at CareBridge tend to possess these qualities:

  • Independent problem solvers who do not need step-by-step instructions.
  • An entrepreneurial spirit. Must be a tenacious self-starter.
  • Flexible and adaptable to a high-growth environment.
  • Must enjoy working in a fast-paced environment.
  • A sense of humor and a down-to-earth nature.

 

Employment Type: Exempt

 

Location: Nashville (preferred) / Remote

 

Hiring Manager: Chief Growth Officer

 

About CareBridge

CareBridge is a provider of technology and services that assist payers and states in caring for patients receiving long-term support services. CareBridge’s services include electronic visit verification (EVV), data aggregation, 24/7-member support, and benefit management. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in East Nashville.

 

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