Account Manager - Shops

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the team
The Shops team at Careem is on a mission to reinvent the way people shop across the region. We are building a one-stop-shop experience for groceries, convenience, and more, enabled by a seamless app interface and lightning-fast delivery. Based in Dubai, the UAE Shops team is a fast-moving, entrepreneurial group focused on delighting customers, supporting partners, and driving innovation.

About the role
As an Account Manager for Shops, you will play a pivotal role in growing and nurturing our merchant relationships. You will be responsible for end-to-end account management, ensuring merchant success, performance, and satisfaction. This role requires strong relationship-building skills, analytical capabilities, and a proactive, problem-solving mindset.

What you’ll do

• Manage and grow relationships with key merchants and partners within the Shops vertical.
• Act as the main point of contact for merchant partners, ensuring consistent alignment and support.
• Monitor and drive merchant performance through data analysis, regular reviews, and action plans.
• Identify upsell opportunities, including marketing collaborations and product adoption.
• Troubleshoot operational or commercial issues and align with internal cross-functional teams to resolve them.
• Ensure contractual and SLA compliance, tracking deliverables and outcomes.
• Conduct regular business reviews with partners to discuss performance, growth opportunities, and feedback.

What you’ll need

• 2–4 years of experience in account management, partner success, or business development - preferably in tech, e-commerce, or consumer goods.
• Strong communication and stakeholder management skills.
• Analytical and data-driven mindset with proficiency in tools like Excel and dashboards.
• Ability to work independently in a fast-paced, ambiguous environment.
• Fluency in English; Arabic is a plus.
• Bachelor’s degree in business, economics, or a related field.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.