Warehouse Operations Lead

Dubai, United Arab Emirates

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the role

We are looking for a Warehouse Operations Lead to manage and optimize our e-commerce fulfillment operations. This role will oversee inbound, storage, picking, packing, and outbound processes to ensure fast, accurate, and cost-effective order fulfillment in a high-volume environment.

What you'll do:

  • Lead day-to-day warehouse operations across inbounding, storage, picking, packing, and shipping

  • Manage shift planning, labor allocation, and productivity to meet dynamic e-commerce demand

  • Ensure high order accuracy, on-time dispatch, and minimal fulfillment delays

  • Optimize warehouse layout and processes to improve flow, reduce handling time, and increase throughput

  • Drive continuous improvement initiatives focused on speed, cost, and service level performance

  • Monitor operational KPIs (e.g., order cycle time, pick accuracy, cost per order) and implement corrective actions

  • Collaborate with inventory, transportation, and customer service teams to ensure seamless E2E delivery

  • Ensure full compliance with safety, quality, and hygiene standards

What you'll need:

  • 3-5 years of experience in warehouse or fulfillment operations, preferably in e-commerce or retail
  • Hands-on experience with WMS systems and real-time performance monitoring
  • Proficiency in SQL & Excel. Python, PowerBI is added advantage
  • Proven ability to manage teams in fast-paced, high-growth environments
  • Strong problem-solving and process optimization skills
  • Excellent leadership and communication abilities

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