Operations Coordinator

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Role:

The Store Operations Coordinator manages daily operations across, handling shift planning, workforce management, and key performance metrics while coordinating with supervisors and assistants to ensure smooth, efficient, and disciplined store execution.

Responsibilities:

• Prepare and maintain shift rosters, leave plans, and overtime records.
• Manage workforce attendance and ensure accuracy in reporting.
• Monitor and drive key store metrics, including picking accuracy, picking speed, packing standards, and dispatch timelines.
• Coordinate with supervisors and assistant supervisors across stores for seamless ground operations.
• Act as the point of contact for operational escalations within assigned stores.
• Maintain compliance with operational processes and SOPs to ensure consistency across all stores.

Qualifications

• 2-3 years of experience in store operations, warehouse management, or related workforce-handling roles.
• Proven ability to manage multi-site operations and large frontline teams.
• Strong organizational and coordination skills with attention to detail.
• Basic data analysis and reporting capabilities.
• Proficiency with Google Workspace (Sheets, Docs, Slides, Drive).
• Effective communication and people management skills.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.