New

Senior Captain Acquisition & Market Ops Associate

Amman, Jordan

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

 

About the team
The Captain Operations team at Careem is at the heart of the platform that connects millions of customers with our valued Captains (drivers). The team in Amman plays a critical role in acquiring, onboarding, and supporting Captains to ensure exceptional service delivery across our markets. We work in a fast-paced, data-driven environment focused on continuous improvement and operational excellence.
About the role
As a Senior Associate for Captain Acquisition and Market Ops, you will be responsible for acquiring new Captains and executing local market operations in Amman. You will be instrumental in improving operational metrics, driving acquisition campaigns, and supporting the end-to-end Captain lifecycle.
What you'll do
  • Lead and execute Captain acquisition strategies in Amman to ensure supply targets are met.
  • Day-to-day captain support operations - ensuring a reliable experience across all delivery verticals on a daily basis.
  • Manage onboarding and training processes for new Captains to ensure readiness and quality.
  • Collaborate with central ops and local teams to implement acquisition campaigns and initiatives.
  • Monitor and report on key metrics such as onboarding funnel, conversion rates, and Captain activation.
  • Analyze operational bottlenecks and identify opportunities to improve efficiency.
  • Conduct on-ground market visits and engage with Captains to gather insights and resolve issues.
  • Support implementation of localized incentives, training content, and acquisition experiments.
  • Maintain high-quality standards across acquisition touchpoints.
What you'll need
  • 2–3 years of experience in operations, field execution, or growth roles, ideally in tech or logistics.
  • Strong analytical mindset and proficiency with Excel/Google Sheets; SQL is a plus.
  • Experience executing acquisition campaigns and improving funnel performance.
  • Hands-on, ownership mentality — comfortable being on the ground and driving outcomes.
  • Excellent communication skills in both Arabic and English.
  • Bachelor's degree in Industrial Engineering (preferable), Logistics, Operations, Engineering, or a related field.

 

 

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

 

Create a Job Alert

Interested in building your career at Careem? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

How did you learn about a role at Careem? (tick all that apply) *
Select...
If Yes, please specify the platform (tick all that apply) *
What influenced your decision to apply for a role at Careem? (tick all that apply) *
Select...
Select...

Voluntary Self-Identification

Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. 

As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law. 

The collection of demographic information is for internal purposes only i.e.  equal employment opportunity monitoring as well as diversity initiatives.