Enterprise Applications Manager

Karachi, Pakistan; Lahore, Pakistan

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About The Role:
At Careem, we're on a mission to simplify and improve the lives of people across our region and that starts with building world-class internal systems that empower our teams to do their best work. We are looking for a hands-on Enterprise Applications Manager to join our IT Enterprise Applications team. In this role, you will serve as a technical lead for our Atlassian stack (Jira, Confluence, Jira Service Desk), owning the design, development, and day-to-day support of tools used within Careem across multiple countries.

Beyond Atlassian, you will play a key role in ensuring our enterprise IT applications spanning productivity, HR, and collaboration tools are aligned with business objectives, optimized for performance, and integrated seamlessly across systems. This is a high-impact role at the intersection of technology, operations, and employee experience

 

What You'll Do:

  • Providing technical leadership and day-to-day support on Atlassian applications (JIRA, JIRA Service Desk, confluence).
  • Develop new workflows, create custom fields / screens and scripts to automate tasks.
  • Create JIRA based reports, dashboards and planning views based on different user requirements.
  • Help colleagues in building their own simple and complex JQL queries.
  • Provide support, troubleshoot issues, communicate with stakeholders and improve the processes and workflows.
  • Manage different systems access and permission configurations to ensure compliance and enforce best practices.
  • Log and track all incidents via the ITSM tool (Jira) and follow the incident management process.
  • Problem Management to ensure that incidents are reviewed for recurring issues and problems are highlighted.
  • Provide workarounds, perform Root Cause Analysis (RCA) and document Known Errors. 
  • Implement and maintain Atlassian documentations (User Guides, Operations Guides, Training Manuals, Technical Documents, etc.)
  • Best practices of the Atlassian tools to maximize efficiency and provide recommendation and enhancement of the systems and processes.
  • Implement system upgrades and enhancements to keep pace with technology advancements.
  • Lead change management activities for enterprise application updates and projects.
  • Establish and maintain a comprehensive Knowledge Base for system processes, troubleshooting, and best practices.
  • Create and maintain detailed documentation for all project developments, system enhancements, and architectural changes.

What You'll Need:

  • Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field
  • 4–7 years of experience managing enterprise systems and applications
  • Hands-on experience with Atlassian products (Jira, Confluence, Jira Service Desk)
  • Strong technical skills in programming languages (Java, Python) and cloud platforms (Microsoft Azure, AWS, or Google Cloud)
  • Experience with system integration and API protocols
  • Solid experience with enterprise platforms including Jira, GitHub, and cross-application integration and automation
  • Excellent project management, analytical, and stakeholder management skills
  • Strong communication skills with the ability to engage technical and non-technical audiences

 

Bonus points if you have:

  • Experience with Groovy scripting for Jira automation (e.g., Script Runner)
  • Proficiency in data analytics tools
  • Experience with both Scrum and Kanban methodologies
  • Experience providing admin support for Atlassian-related products
  • Master's degree or relevant certifications (e.g., ITIL, PMP, ACP, or similar)

 

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
  • Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

 

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Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. 

As outlined in Careem’s Equal Employment Opportunity policy, we do not discriminate based on any protected group status under any applicable law. 

The collection of demographic information is for internal purposes only i.e.  equal employment opportunity monitoring as well as diversity initiatives.

Optional AI Challenge

Accepted file types: pdf, doc, docx, txt, rtf

We love AI savviness — here’s your chance to show how you think with AI. This step is optional, but strong submissions will help you stand out in our screening process.

Attempt one challenge below:

1. Enterprise Helpdesk Responder
Create a prompt that classifies IT request severity, redacts sensitive employee data, and drafts resolution steps based on internal enterprise wikis.

2. Enterprise Service Desk Assistant
Design a chatbot/workflow that categorizes and resolves complex access requests across enterprise systems (like ServiceNow and Okta).

3. Invisible Enterprise Support Desk
Build a system that detects infrastructure anomalies from log patterns and safely auto-remediates them without causing widespread cascade failures.

How it works:
- Use any public or dummy data (e.g. Kaggle, data.gov, or self-created), if required. Avoid using any confidential information.
- You can use free tools like ChatGPT, Google Colab, Google Sheets + App Script, Streamlit, or Hugging Face. Expect to spend around 30–60 minutes on it.

Submit:

- A public link, document, or screenshots of your prototype or prompt
- A public dataset link (if relevant)
- A short 100-word summary of your idea and approach

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