Implementation Analyst

Career EDGE is a fully integrated career readiness and case management software system supporting workforce and education entities. Our goal is to achieve sustained employment for career seekers, employers, and the communities we serve.

At Career Team, our mission is to empower one person, start one career and serve one family at a time. We do this through innovative software solutions and high-touch services. As an Implementation Analyst, you’ll serve as a critical liaison between client stakeholders and technical teams, providing strategic business process expertise to support software implementation projects. This role ensures that business needs are clearly understood, communicated, and incorporated into design decisions, empowering clients and system developers to achieve successful outcomes.

This position exercises discretion and independent judgment in matters of significance, particularly related to interpreting client requirements, shaping implementation strategies, and guiding internal project alignment.

This involves:

• Working losely with clients to build strong relationships and deeply understand their requirements
• Leading discovery sessions with clients to validate operational requirements and business goals
• Translating client needs into business terms for internal teams, helping to inform solution design and configuration decisions
• Acting as the primary subject matter expert on client business processes within assigned implementation projects
• Advising on potential trade-offs or configuration options based on an understanding of operational impacts
• Collaborating with and advising Project Managers, System Analysts, and Software Engineers to ensure that proposed solutions meet real-world needs.
• Identifying process improvements and advocating for scalable, sustainable practices that enhance the client experience
• Supporting user acceptance testing (UAT) by advising on test scenarios relevant to the business use case, without conducting technical testing
• Participating in the development of client training materials and knowledge transfer documentation
• Collaborating with clients and technical teams to define data migration needs, map legacy data to new system fields, and validate converted data for accuracy and alignment with business processes
• This role regularly requires independent decision-making regarding implementation strategy, configuration trade-offs, and process design, without the need for supervisory approval on routine matters
• The position requires the analyst to evaluate multiple possible courses of action, balance client objectives against system limitations, and recommend best-fit approaches
• Decisions and recommendations made by the Implementation Analyst directly influence the success of client programs, regulatory compliance, and long-term system adoption

The ideal candidate is hard working and thrives in a fast-paced environment, managing multiple projects and priorities at once, while communicating effectively with both clients and internal teams. You will receive notable responsibility quickly and have the ability to move up in a fast growing organization.

The role requires someone who can juggle complex client needs, navigate the nuances between business requirements and system capabilities, and lead efforts to ensure solutions are aligned, effective, and well-understood by both clients and technical teams.

Why Join Us?

• We change lives.
• Career Team is growing quickly and we need people who want to make an immediate impact and grow their careers as we grow our organization
• You will get to work with cutting-edge, cloud native, SaaS technologies and enterprise solutions
• We have a great culture - it’s a fun place to work!
• Career Team is large enough to have opportunity for growth, but small enough that you will work with highly experienced executives and make a real difference

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability & supplemental insurance;
• Competitive holidays and paid time off

What We’re Looking For:

• Analytical Skills: Ability to translate client requirements into actionable development stories.
• Bachelor’s degree or equivalent experience
• Communication: Excellent verbal and written communication skills with the ability to interact professionally with both clients and internal teams, including executives.
• Innovation Mindset: Strong problem-solving skills and the ability to work under pressure while maintaining a positive, client-focused attitude
• Ability to Zag!: Thrives in a fast-paced, ever-changing environment. Ability to prioritize tasks, balancing multiple, often competing, demands and deadlines with attention to detail and accuracy.
• Spark: Enthusiastic, self-motivated, and adaptable, with a strong desire to take initiative and drive projects forward.

Position Type: Full time employment

Travel: 5 - 15% national travel; subject to change depending on business needs.

Salary: Beginning salary is within the range of $70,000 - $75,000 per year. Opportunity to advance quickly for the right candidate. Salary is commensurate with relevant experience.

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.