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Work Experience Coordinator - Workforce Development

Memphis, Tennessee, United States

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today’s unemployment challenges through innovative solutions.

Career TEAM is looking to hire a dynamic Work Experience (WEX) Coordinator to specialize in the work experience (WEX) process for young adult participants as well as other special projects. The WEX Coordinator will work with Career Advisors, employers, and participants to get individuals placed into successful Work Experience opportunities. This role will be performed under the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

The Work Experience (WEX) Coordinator is an integral part of our team and will assist us with our mission of accelerating the human condition! 

Career Team also offers a competitive package including:

  • 401k with a generous employer match;
  • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
  • disability insurance;
  • and supplemental insurance

Your Impact on Career TEAM’s Success:

  • Serve as a key liaison between multiple stakeholders facilitating collaboration to ensure the alignment of goals and strategies, working closely with the Business Services Team, local employers, and other community stakeholders in the service area
  • Cultivate and strengthen partnerships with educational institutions, businesses, and community organization host sites
  • Become a subject matter expert on the labor market and career trends
  • Complete eligibility determination for participants in the WEX program and accurately capture all pertinent information into the state system
  • Regularly assess and enhance work experience programs based on participant feedback, ensuring high-quality experiences
  • Monitor, analyze, and report key performance indicators related to work experience placements
  • Develop and implement innovative strategies to increase work experience participation and engagement among career advisors
  • Coordinate and lead training sessions for team members to enhance their skills in managing and supporting work experience opportunities
  • Create and maintain comprehensive documentation of work experience program procedures and outcomes
  • Develop and utilize feedback mechanisms to continually improve the internship experience for both interns and host businesses
  • Coordinate activities with marketing for outreach and customer engagement strategies
  • Meet and/or exceed program benchmarks
  • Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision
  • Assist in onboarding new WEX participants in the ADP system and conduct bi-weekly payroll submissions in support of WEX hours worked
  • Work closely with the Career TEAM HR team and Fiscal team on onboarding and payroll accuracy
  • Participate in all required training and staff development opportunities
  • Approach each day and task with a “ZAG” mindset
  • Other duties and projects as needed for the success of the program

The Ideal Qualifications for this Position Include:

  • Bachelor’s degree or higher or an equivalent combination of education and experience 
  • Experience coordinating programs in workforce development settings
  • Demonstrated ability to build and maintain partnerships
  • Strong organizational and project management skills, with a proven track record of managing multiple tasks effectively
  • Strong experience with outreach efforts and relationship-building with employers and key stakeholders
  • Proficient in data entry and exceptional attention to detail
  • Ability to work in a variety of settings with culturally diverse customer bases with the ability to be culturally sensitive
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
  • Ability to work independently and effectively as part of a team
  • Exceptional time management skills to meet deadlines and work under pressure 
  • Knowledgeable about the local region and relevant partners
  • Excellent verbal and written communication skills
  • Bilingual or multilingual preferred
  • A valid Driver's license                                                                                         

Salary: $55,000 annually 

Travel: The position may require local travel up to 30% of the time

Employment Type: Full-time, non-exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

  • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
  • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
  • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
  • Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

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(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

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