Facilitator

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today’s unemployment challenges through innovative solutions.

Career TEAM is seeking a dynamic and passionate Facilitator to join our North Bay Area team! The Facilitator will play a vital role in delivering impactful instruction and support services to participants enrolled in WIOA programs, helping individuals overcome barriers and achieve their career goals. The Facilitator will plan, coordinate, and lead engaging workshops, provide tutorial support, and contribute to the continuous improvement of our instructional programs.  This role is 100% onsite.

The Facilitator will play an integral role in Career TEAM’s mission of accelerating the human condition!

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability insurance;
• Supplemental insurance;
• Paid holidays and paid time off, offered on an accrual basis

Your Impact on Career TEAM’s Success:

• Coordinate, facilitate, and create workshops and presentations that promote workforce services, job search tools/resources, and job retention skills, both in-person and virtually
• Coordinate workshop schedules and invite relevant partners to present based on participant needs at partner agencies throughout the county
• Learn and present Career EDGE platform lessons and resources to the community and partners.
• Represent Career TEAM at community events, meetings, and networking opportunities to expand awareness of workforce services and partner programs
• Engage clients by discussing available services and their potential benefits
• Serve as a client advocate, providing direction and support by creating and monitoring processes that ensure client success in the learning environment
• Critique resumes and other job search tools to assist customers in obtaining employment.
• Track and monitor orientation and workshop participation, attendance, and conversion to enrollment
• Serve as the primary liaison between customers and services provided, assisting clients with program registrations and basic intake requirements for eligibility
• Administer and proctor basic skills and career assessments (both online and in-person).
• Triage customer needs to ensure exceptional customer service
• Approach each day and task with a "ZAG" mindset, focusing on creative problem-solving and innovative approaches
• Perform other duties and projects as needed

To Qualify for This Role, You Must Have:

• Bachelor’s degree in social work, social services, counseling, business administration, or a related field, or a minimum of five (5) years’ experience in workforce development-related case management services with a professional certification
• Experience working with diverse populations, particularly those similar to the areas served, demonstrating an understanding of their unique circumstances and needs
• Strong communication skills, with the ability to engage and connect with individuals from various backgrounds and provide effective guidance
• Analytical and problem-solving skills, with the ability to make well-thought-out decisions and offer creative solutions to complex challenges
• Strong interpersonal skills, including the ability to build trusting relationships with clients, partners, and colleagues
• Effective communication, listening, and coaching skills to support client development and success.
• Multilingual proficiency preferred, with Spanish-speaking skills strongly preferred to better serve a diverse clientele
• Proficiency in Microsoft Office and other relevant software tools for reporting, communication, and data management
• Ability to submit accurate written forms and reports in a timely manner
• Exceptional time management skills, with the ability to meet deadlines and manage multiple tasks under pressure.
• A valid Driver’s License and reliable transportation

Salary: $50,000 - $55,000/yr

Travel: Position may require local travel up to 10% of the time

Employment Type: Full-time, Non-Exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.