Quality Assurance Specialist

Career TEAM is a leading high-tech workforce development company who combines their love for careering with technology and utilizes the best content, trainers, case managers, job developers, designers, programmers, and partners. Career TEAM is solving today’s unemployment challenges through innovative solutions.

Career TEAM is seeking a dedicated and detail-oriented Quality Assurance Specialist to join our North Bay area team. This full-time, 100% onsite role is ideal for an enthusiastic professional passionate about program excellence and continuous improvement. The Quality Assurance Specialist will play a vital role in ensuring the integrity and effectiveness of our programs by supporting quality assurance processes, data accuracy, and compliance measures. As a behind-the-scenes champion for our customers, this individual will work closely with the project team to support program development, identify areas for improvement, and uphold service excellence standards.

The Quality Assurance Specialist will play an integral role in Career TEAM’s mission of accelerating the human condition!

Career Team also offers a competitive package including:

• 401k with a generous employer match;
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
• Disability insurance;
• Supplemental insurance;
• Paid holidays and paid time off, offered on an accrual basis.

Your Impact on Career TEAM’s Success:

• Oversee all data tracking activities and train staff to ensure compliance with contractual and regulatory requirements.
• Ensure Career Advisors maintain accurate and complete case records and documentation in alignment with program standards.
• Conduct internal monitoring, audits, and second-level reviews of participant files, case notes, and program reports.
• Serve as the subject matter expert (SME) on WIOA policy and program compliance at the federal, state, and local levels.
• Collaborate with the corporate fiscal team and funders to support accurate and timely program invoicing.
• Provide timely updates, corrections, and documentation for all program-related activities and deliverables.
• Proactively identify and address compliance issues in coordination with the fund source compliance coordinator.
• Ensure accurate entry of services, documentation, and case notes into CalJOBS and all applicable systems.
• Partner with leadership to support participant exit processes and proper data transition from digital records to physical files.
• Maintain a positive, productive relationship with funders to support alignment and successful program delivery.
• Complete invoice corrections in a timely and accurate manner as needed.
• Assist in compiling and submitting compliance reports and performance data.
• Enter program expenditures and support overall data accuracy across program functions.
• Provide administrative and operational support to teams as needed.
• Embrace and model Career TEAM’s “ZAG” mindset—bringing creativity, innovation, and a solution-focused attitude to each task.
• Perform additional duties and projects as assigned.

To Qualify for This Role, You Must Have:

• Bachelor’s degree in Social Work, Human Services, Counseling, Business Administration, or a related field OR a minimum of five (5) years of experience in workforce development, case management, or related services accompanied by a relevant professional certification
• Demonstrated ability to communicate effectively, both verbally and in writing, with sharp attention to detail
• Strong organizational, analytical, research, and critical thinking skills
• Proven problem-solving abilities with sound decision-making capabilities
• Excellent interpersonal skills with the ability to build rapport and maintain trust-based relationships
• Skilled in coaching, active listening, and providing constructive feedback
• Multilingual proficiency is highly preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant systems or databases
• Strong written communication skills with the ability to produce accurate forms, reports, and documentation
• Exceptional time management and the ability to prioritize tasks effectively under pressure
• Possession of a valid driver’s license and reliable transportation

Salary: $55,000 - $60,000/yr

Travel: Position may require local travel up to 30% of the time

Employment Type: Full-time, Non-Exempt

About Career TEAM:
Founded in 1996, CareerTEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.