Business Services Manager

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Business Services Manager to oversee  and administer business development services across the North Central Texas Service Area. This role will focus on supervising Business Services Associates and Liaisons while coordinating job development activities with employer organizations, ensuring alignment between job seekers and the hiring needs of the employer community. The Business Services Manager will report to the Deputy Director.

Your Impact on Career Team’s Success:

• Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
• Provide training and coaching to assist with execution of marketing plan and exceed the expectations of employers
• Supervise Business Services Consultant and Liaisons to ensure the success of Business Services goals and Workforce system performance
• Develop and oversee worksite development and placements for work experience and on-the-job training contracts
• Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers that are qualified to meet business demands
• Utilize job seeker resources provided through Workforce office and program operations to meet the employment needs of employer customers
• Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
• Develop and maintain effective working relationships with all project team members, employers, and community partners
• Oversee the process of preparing marketing information/reports and monitoring documents for dissemination, identifying areas for improvement
• Effectively communicate findings and recommendations to management and appropriate staff
• Review and approve all related policies and procedures to ensure consistent application of SOPs and attainment of applicable/collective goals
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include:

• Bachelor's Degree from an accredited college or university or equivalent experience with 2 years of supervisory experience and 2 years of business-to-business sales experience
• Prefer experience with training and coaching in a performance-based environment
• Familiarity with applicable federal, state, and local laws and regulations required
• Experience facilitating committee meetings, making presentations to and establishing relationships with a variety of associations and employer groups is required
• Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format required
• Must possess exceptional computer literacy
• Strong relationship building skills with the ability to gather information and provide exceptional solutions that exceed expectations is critical
• Ability to multi-task in a fast-paced environment. Strong listening and problem-solving skills
• Ability to work independently with minimal supervision and effectively as part of a team
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Must have a valid driver's license and adequate vehicle insurance coverage
• A Valid Driver’s License

Additional Skills/Knowledge Career Team Would Love for This Role:

• Master’s or MBA degree
• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Exempt Employee

Job Site: Onsite 

Salary: $80,000 - $85,000/yr

Travel: 50% travel within the region

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.