Business Account Liaison - AOC

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Business Account Liaison to join our team in North Central Texas. This role will focus on delivering specialized support to employers, with a strong emphasis on small to medium-sized businesses. This position is responsible for cultivating and maintaining long-term, mutually beneficial employer partnerships that drive increased engagement with available workforce programs, services, and resources. The Business Account Liaison will report directly to the Business Services Manager.

Your Impact On Career Team’s Success:

• Implement creative recruiting processes and initiatives for employer engagement and relationship building
• Implement creative recruiting initiatives and tailored workforce solutions that address specific employer needs and support talent development
• Plan, coordinate, and facilitate in-person and virtual recruiting and hiring events across industries in partnership with community stakeholders
• Promote and expand employer utilization of work-based learning initiatives such as registered apprenticeships, internships, customized training, and on-the-job training (OJT)
• Deliver workshops to employers on industry trends, talent acquisition and retention strategies, quality job principles, and labor market insights
• Conduct employer needs assessments and surveys, provide analysis, and develop action plans to address identified challenges
• Assist employers in creating job descriptions, analyzing labor market data, and facilitating compensation studies to ensure competitive hiring practices
• Support the implementation of new business service offerings and workforce initiatives in collaboration with employers and program partners
• Negotiate and develop agreements for transitional and permanent job opportunities, including OJT, subsidized employment, and work experience placements
• Collaborate daily with workforce center staff and Business Outreach Specialists to ensure timely and coordinated service delivery
• Create and maintain seamless communication channels with internal teams to track employer relationships and share relevant business intelligence
• Accurately enter and manage employer data in state and local systems of record (WIT and CRM) and generate contextualized reports as needed
• Monitor, track, and report on job placements, employer engagement activities, and participant progress in employment and training programs
• Promote Workforce Solutions for North Central Texas by participating in events, sharing key initiatives, and strengthening brand awareness throughout the business community
• Meet or exceed established performance benchmarks on a weekly, monthly, and annual basis
• Perform additional related duties as assigned to support program success and employer satisfaction
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

The Ideal Qualifications for this Position Include:

• Bachelor’s degree in Business Administration, Human Resources, or a related field or previous experience in business consulting, workforce development, or a similar role
• Minimum of three years of professional experience in sales, marketing, human resources, or a related field
• Demonstrated success in managing employer or vendor relationships and delivering client-focused solutions
• Strong communication skills, both written and verbal, with the ability to engage effectively via phone, email, and in-person interactions
• Proven ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with Microsoft Business Intelligence tools is preferred
• Strong organizational skills, attention to detail, and ability to analyze data to inform strategic decision-making
• Knowledge of workforce development programs, employer engagement strategies, and labor market trends is highly desirable
• Valid driver’s license in good standing and reliable transportation with proof of liability insurance
• Flexibility and adaptability to respond to evolving business needs and priorities.

Additional Skills/Knowledge Career Team Would Love for This Role:

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Employment Type: Full-Time, Non-Exempt Employee

Job Site: Onsite 

Salary: $60,000-$70,000/yr

Travel: 50% travel within the region

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.