Eligibility Specialist

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Title: Eligibility Specialist

Reports To: Executive Director

Location: Napa, CA 94558

Salary: $65,000 annually

Job Type: Full-Time

ORGANIZATION DESCRIPTION: Founded in 1996, Career Team, LLC is a private workforce development organization dedicated to accelerating the human condition through innovative, government-funded workforce solutions. Career Team has received national recognition for excellence and innovation, including honors from Inc. Magazine, the U.S. Chamber of Commerce, and national media outlets. As a socially conscious organization, Career Team balances for-profit innovation with meaningful community impact. The organization partners closely with local Workforce Development Boards, America’s Job Centers, training providers, and employers to close opportunity gaps and connect job seekers to sustainable career pathways.

POSITION SUMMARY

Career Team is looking to hire an Eligibility Specialist to work with job seekers and employers in North Bay, California. The Eligibility Specialist is responsible for determining program eligibility, and completing program enrollments. This role plays a critical part in ensuring customers are accurately enrolled, well-informed, and prepared to achieve workforce success through career readiness assessments.

The Eligibility Specialist is an integral part of our team and will assist us with our mission of accelerating the human condition!

YOUR IMPACT ON CAREER TEAM’S SUCCESS

● Provide clear and accurate information regarding workforce development services and program opportunities

● Conduct eligibility screenings and process program enrollments in compliance with related workforce programs

● Collect, review, and verify source documentation to determine customer eligibility

● Enter and maintain accurate customer data, eligibility determinations, and documentation in case management and document storage systems

● Review customer files for completeness and compliance; resolve discrepancies using established procedures

● Accurately document customer interactions through detailed and compliant case notes

● Ensure all case files meet or exceed programmatic, contractual, and audit requirements

● Maintain ongoing programmatic competency to ensure compliance with federal, state, and local workforce regulations

● Collaborate with partners and internal staff to support integrated service delivery

● Follow all organizational policies, procedures, and data confidentiality standards

● Work effectively as part of a team to achieve program goals and performance outcomes

● Approach daily work with flexibility, accountability, and a solutions-oriented mindset

● Perform other duties and special projects as assigned

REQUIRED QUALIFICATIONS

● Bachelor’s degree or higher, or an equivalent combination of education and relevant experience

● Minimum of 2 years of experience in eligibility determination, workforce development, training, customer service, or related human services fields

● Experience working with a culturally diverse customer population with demonstrated cultural sensitivity

● Strong facilitation skills with the ability to engage and motivate customers in group settings

● Proficiency with computers, including Microsoft Office (Word, Excel, Outlook), internet-based systems, and case management platforms

● Ability to manage multiple priorities, meet deadlines, and work effectively under pressure

● Excellent verbal and written communication skills

● Strong organizational and time-management skills

● Valid Driver’s License

PREFERRED SKILLS & EXPERIENCE

● Bilingual in English and Spanish

● Knowledge of workforce development programs

● Experience facilitating assessments

● Proactive, detail-oriented, and highly organized with strong follow-through

BENEFITS

· 401k with a generous employer match

· Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans

· Disability insurance

· Supplemental insurance

TRAVEL

The position involves travel up to 20% of the time to support business and operational needs.

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.